Senior Manager, Customer Education & Partner Enablement

Our Human Capital practice is at the forefront of transforming the way technology companies grow, retain, and activate the ecosystems that power their business.

As enterprise software, cloud platforms, and frontier AI products proliferate, the ability to educate customers and enable partners has moved from a supporting function to a strategic growth lever-a force multiplier for technology adoption, net retention, and partner-driven pipeline.

We are seeking a highly driven Senior Manager to lead the growth and delivery of Deloitte's Customer Education & Partner Enablement (CE&PE) practice within the Human Capital Insights, Innovation & Operate offering.

In this role, you will help technology companies-software vendors, cloud providers, platform businesses, and frontier AI companies-design, build, and operate continuous, multi-tenant learning ecosystems that link learning metrics directly to commercial outcomes: product adoption, renewal rates, and pipeline velocity.

This is not a role for someone who follows a linear training-delivery playbook.

The CE&PE practice demands a candidate who can move away from static slides-to-certificate models and instead architect modern, outcome-driven learning ecosystems that serve diverse user personas-customers, implementation partners, resellers, and global systems integrators-while scaling efficiently through AI-native content operations and outcome-based commercial structures.

This is a client-facing, business-building role spanning the full lifecycle: shaping go-to-market strategy, leading complex sales cycles, architecting CE&PE operating models, and overseeing global program delivery.

The ideal candidate brings 10+ years of experience in customer education or partner enablement within or directly serving tier-one technology ecosystems, and is energized by the opportunity to build a high-growth practice at a premier global consultancy.

Recruiting for this role ends on 08/28/2026.

Work you'll do

As a Senior Manager, Customer Education & Partner Enablement on the Package and Technology Enablement team, you will be responsible for:


* Define and execute go-to-market strategy for Deloitte's customer education and partner enablement offerings within the technology sector.


* Lead complex pursuits from opportunity identification through proposal development, executive presentations, and deal close.


* Design and oversee customer and partner learning ecosystems, including certification programs, credentialing models, and AI-enabled content operations.


* Build operating models and analytics capabilities that connect learning activity to adoption, renewal, pipeline, and other business outcomes.


* Lead globally distributed teams across content design, delivery, learning operations, and vendor coordination while maintaining quality, service levels, and performance expectations.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as par...