Dispatcher

Dispatcher

Traverse City, MI, USA Req #816

Friday, February 21, 2025

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:


* Training


* Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)


* 401(k) with match


* Competitive wages


* Company laptop


* Paid time off


* 10 paid holidays

Our Material Handling group is seeking a full-time Service Dispatcher.

This position is first shift, Monday to Friday.

The primary responsibilities of the position consist of, but are not limited to:


* Dispatch Technicians to handle service requests and preventive maintenance (PM)


* Take, record and prioritize customer calls for service requests


* Compile and complete customer summary invoicing


* Organize and file paperwork for the department


* Maintain Technician time log



* Answering internal and customer service calls


* Weekly payroll time card entry


* Opening and closing work orders, including accurately recording story lines into each order


* Invoicing & accounts receivables assistance


* PM running & monitoring throughout the month


* PM tracking reports & audit completed work for weekly meeting


* PM scheduling for technicians


* Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers


* Fleet service call monitoring & assignment


* Fleetmatics monitoring to ensure technicians are on time at field accounts


* Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits)


* Assist Technicians with finding technical data


* Incorporate Alta's Guiding Principles into daily activities


* Performs other duties as assigned

Desired Skills and Qualifications:


* Previous dispatching, warranty administrative or mechanic experience is highly preferred


* A strong technical knowledge base is desired to answer technician questions


* Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.

Previous ERP experience is a plus.


* Possess excellent verbal and written communication skills


* Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers



* Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.


* Mathematical Skills - Basic: Ability to add and subtract two digit numbers ...