Transportation Account Manager

Position Summary:

Account Managers will have day-to-day oversite of customer accounts including management of drivers, customer service and office personnel.

The person in this role will be held accountable to metrics dictated by customer contracts and company expectations to include safety, on-time delivery, utilization, asset management, growth and efficiency.

Key responsibilities:


* Exceed dedicated customer’s expectations by providing superior service, creative and efficient logistics solutions while continually developing and enhancing business relationships. 


* Profitably growth with dedicated business through both CR England’s existing customers and non-dedicated business, while also growing third party revenue generation. 


* Budget preparation and P&L responsibility


* Prepare and analyze monthly forecasts of account profit-and-loss statements, reconcile actual P&L with forecasted P&L and research P&L data to ensure accuracy. 


* Financial oversight of all assigned operations 


* Efficiently manage all administrative functions and reporting requirements both internally for senior management and for external customers. 


* Lead and develop our most valuable resource, its people, by providing a positive work environment through consistent communication, promoting accountability and recognizing superior results.  


* Manage asset utilization to ensure maximum efficiency as driven by customer needs. 


* Implement cost reduction measures, ensuring maximum profitability and cost minimization

Essential job requirements may include, but not limited to: 


* 10 years of logistics and/or transportation leadership experience


* 7 plus years in directing operations of at least $75 million in revenue annually


* Experience with managing multiple client locations


* Experience managing multiple direct reports

Education and Experience:


* High school diploma or GED required.


* 4 year degree in related field preferred or equivalent on the job work experience.


* Transportation industry experience preferred.

- Industry used program knowledge preferred.

Working Environment and Conditions:


* Must have the ability to work on more than one assignment at a time with frequent interruptions, changes and/or delays.


* Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.


* Must be able to handle incoming requests for assistance via phone and in person while working on other tasks.


* Must remain professional in light of challenging situations that may occur in the location.


* May be required to work in customer location.

Must follow customer rules and requirements in areas such as dress code, access, hours, etc.


* Occasional travel by air or car.

C.R.

England 2025

Education and Experience:


* 4 year degree in a specified field preferred or combination of schooling and commensurate industry experience.


* Transportation or logistics industry experience strongly preferred.


* At least 2 years’ experience directly supervising employees


* Experience with customer service, preferably working with external customers.

The person in this role will be held accountable to metrics dictated by customer contracts and company expectations to include safety, on-time delivery, utilization, asset management, growth and efficiency.

 

C.R.

England 2025

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