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MTM is growing and hiring Customer Service Representatives to support our Lane County operations.
*
*All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.
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The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
What will your job look like?
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of customers and requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
All you need is:
* High school diploma or G.E.D equivalent
* Minimum typing speed of 30 wpm or greater
* Knowledge of Microsoft Outlook and Word
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have:
* Previous experience working in a customer service call center
* Exemplary communication and phone skills
* Outstanding organizational and multi-tasking skills
* Ability to maintain high level of confidentiality
MTM Incentives:
* Affordable benefits including Medical, Dental and Vision
* Free Life Insurance & Long-Term Disability coverage for eligible employees
* Paid Training & Overtime
* Paid Holidays & Paid Time Off (PTO)
* Safety Bonus
* Yearly Pay Increases
* 401(k) with Company Match
* Referral Bonus Program
Salary: $17 per/hour
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that you ar...
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Type: Contract Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2024-11-08 07:20:27
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DHL
Bij DHL Express staan mensen centraal.
Daarom is ons doel altijd geweest, wereldwijd de beste mensen aan te trekken en te behouden.
Wij bieden uitdagingen en kansen voor persoonlijke en professionele ontwikkeling.
Wij erkennen de unieke eigen bijdrage van iedereen en zijn er trots op samen te bouwen aan HET logistieke bedrijf voor de wereld.
DHL Express zoekt een Customer Service Advisor Backline!
Doel
Wie Customer Service zegt, zegt klantgericht! Een uitstekende service leveren naar onze klanten is een must! Draag jij deze waarden hoog in het vaandel? Dan ben jij degene die wij zoeken! Solliciteer snel en wie weet word jij onze nieuwe collega!
Wat zal je doen?
* Je zorgt voor een professionele opvolging van alle dossiers gaande van het opsporen van ‘verloren’ zendingen, het wijzigen van adresgegevens tot specifieke instructies doorgeven aan DHL in het buitenland kent voor jou geen geheimen
* Je onderneemt de juiste stappen zodat eventuele problemen worden opgelost of voorkomen.
* Je gaat over tot actie en registreer je die volgens prioriteit.
* Je stelt de klant regelmatig op de hoogte van je genomen acties.
Commercialiteit kan je bewijzen door regelmatig klantencontact te onderhouden,
* Klachten? No problem die zet je zonder fout naar claims of operations en een
* Je onderhoudt een goede communicatie met alle departementen.
* Je bent binnen ons DHL netwerk hét aanspreekpunt van je klanten.
* Je focus ligt steeds op een geslaagd transport en een tevreden, geïnformeerde klant.
Wie ben je?
* Minimum 1 jaar ervaring op Frontline
* Je staat je mannetje en dit in het Nederlands, Frans en Engels
* Je hebt een vlotte IT kennis.
* Je krijgt een kick van het zoeken naar de beste oplossing!
* Klant tevreden? Jij tevreden.
Dit is je natuur.
Wat kan je verwachten?
DHL biedt je een uitdagende en afwisselende functie in een organisatie met een informele bedrijfscultuur en een boeiende sector.
Blijven leren en groeien is belangrijk, ook voor ons! DHL biedt een doorgedreven opleidings- en coachingprogramma aan.
Diverse en reële doorgroeimogelijkheden zijn key binnen DHL .
Salarispakket:
* Aantrekkelijk en marktconform salaris - 2948,56 euro bruto
* Uurrooster: 8u-18u (7.5u/dag)
* Bonus
* Maaltijdcheques
* Ecocheques
* Hospitalisatieverzekering
* Spaar & pensioenplan
* Kilometervergoeding
* Aantrekkelijke vakantieregeling +/- 35 dagen
Wil jij ons team versterken?
Solliciteer online: careers.dhl.com.
Voor vragen kan je terecht op Recruitmentdhlexpress@dhl.com.
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Type: Permanent Location: Diegem, BE-VBR
Salary / Rate: Not Specified
Posted: 2024-11-08 07:12:24
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Waarom bij DHL Express werken?
Als Europe’s #1 Great Place To Work staan bij DHL Express onze mensen centraal, want het is hun bijdrage die van ons een succesverhaal maakt.
Daarom willen we wereldwijd de beste mensen aantrekken en hen de kans bieden persoonlijk en professioneel te groeien.
Het maakt niet uit wat je doet, jouw unieke bijdrage maakt het verschil.
Zo kunnen we met trots samen bouwen aan HET logistieke en meest internationale bedrijf van de wereld.
Jouw Doel ?
✔️ Een job waar je klantgericht werkt?
✔️ Een job waar je jouw organisatorisch talent kan tonen?
✔️ Een job waar je persoonlijk en professioneel zult groeien?
Dan ben jij misschien onze nieuwe Key Account Desk Advisor!
Wat je doet
* Je bent het aanspreekpunt voor de Key Account klanten, de grootste klanten van DHL Express
* Je behandelt efficiënt inkomende gesprekken
* Je hebt een grote focus op de globale kwaliteitsservice
* Je doel is klantenontwikkeling en klantenbinding
* Je assisteert en adviseert bij de voorbereiding van zendingen
* Je behandelt de tracing aanvragen op een efficiënte en commerciële manier
* Je bent degene waar onze Key Accounts ten alle tijde op kunnen rekenen bij vragen en issues
* Je draagt snelle en correcte feedback naar de klanten hoog in het vaandel
* Zoeken naar de beste logistieke oplossing is voor jou ‘piece of cake’
Wie je bent
* Je hebt een Secundair of Bachelor diploma op zak
* Je hebt minimum 2 jaar ervaring op de klantendienst
* Je bent een echte teamplayer en je kan zelfstandig werken
* Je hebt een sterke klantgerichtheid
* Je hebt een commerciële en pro-actieve ingesteldheid
* Je bent een organisatorisch talent
* Je hebt een commerciële mindset en bent klantgericht
* Klantvriendelijk zijn is je stokpaardje
* Een vlotte communicatie in het Nederlands, Frans en Engels zijn een must!
Wat wij bieden
✔️ Een uitdagende en afwisselende functie in een informele bedrijfscultuur en boeiende sector.
✔️ Blijven leren en groeien is belangrijk, ook voor ons! Daarom bieden we een doorgedreven opleidings- en coaching programma’s.
✔️ Diverse en reële doorgroeimogelijkheden zijn key binnen DHL.
Salarispakket:
* Marktconform bruto maandloon: 3095,86 euro
+ Plus:
o Bonusvergoedingen
o Thuiswerk
o Maaltijdcheques
o Ecocheques
o Hospitalisatieverzekering
o Spaar & pensioenplan
o Kilometervergoeding
o Aantrekkelijke vakantieregeling +/- 35 dagen
Contractvoorwaarden:
* Onbepaalde duur
* 38u/week
Wil jij ons Customer Service team versterken?
Solliciteer nu! Online via www.careers.dhl
Heb je vragen i.v.m.
het online solliciteren of over de job inhoud? Neem dan zeker contact op recruitmentdhlexpress@dhl.com
Sollicitatieprocedure ✍
Stap 1: Online sollicitere...
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Type: Permanent Location: Diegem, BE-VBR
Salary / Rate: Not Specified
Posted: 2024-11-08 07:11:55
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Position Summary:
The Client Support Advocate, under the general supervision of Client Support Management, respond to student, sales rep and business client requests by inbound phone calls, chats, and emails.
These representatives must be professional and provide quality service interactions to varying categories of students and clients.
This position requires individuals to communicate with both internal and external customers and students, and therefore a professional attitude and strong communication skills are a must.
Essential Job Functions:
• Process orders/enrollments through Admissions Portal, Inbound Orders queue and Inside Sales support.
• Verify enrollments through LPP and manually intervene where needed.
• Manually process enrollments through AS400 when applicable.
• Handle inbound and outbound student support calls, client support calls and inbound sales rep calls.
• Receive and process B2B Oracle email.
• Resolve student and client problems/complaints concerning shipments, payments, exam inquiries and other service related issues.
• Work with Client Success Team to resolve requests for students and clients.
• Cross-train on different job functions within the department to ensure no lapse in service level occurs when staffing is limited, when priorities change or when other scenarios occur.
• Keep abreast of changes in policies and procedures through active participation in training programs and interdepartmental communications.
• Perform other duties as needed.
Knowledge, Skills, Abilities:
• Education: High School Completion required
• Computer Skills: Comfortable with laptop, MS Office, Oracle, docSTAR, Storms, AS400/JDE
• Additional Requirements:
• Passionate advocate of education.
• Self-starter.
• Ability to work within a team.
• Ability to drive issues to closure.
• Ability to use a laptop.
• Willingness to use Five9 platform to address inbound callers where necessary.
• Ability to multi-task and work efficiently
• Excellent written and verbal communication skills.
• Ability to command an authoritative, yet friendly and engaging phone presence.
• Acute active listening skills.
• Demonstrates empathy, respect and understanding of the needs of our customers.
About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms.
Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.
Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by ma...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2024-11-07 07:12:24
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Juneau, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the ab...
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Type: Permanent Location: Juneau, US-AK
Salary / Rate: Not Specified
Posted: 2024-11-06 07:17:06
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Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as United States Savings Bonds.
We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
* Answer incoming calls and emails from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associates degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Generously subsidized public transportation
* Annual educational assistance
* On-site fitness facility
* Professional development programs, training, and conferences
* And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.
We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues.
From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / ...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 48649
Posted: 2024-11-03 07:41:48
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REMOTE - WORK from HOME available
This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment.
Applicants should reside in Iowa, ideally within a 60-mile radius of locations like Boone, Harlan, Des Moines, Wilton, or Tipton.
Key responsibilities include:
* Managing client-specific data using various resources.
* Communicating customer complaint trends and feedback to management.
* Performing basic customer account transactions.
* Maintaining performance standards and confidentiality.
* Adapting to changes while remaining productive in a fast-paced team environment.
* Working cooperatively across all employee levels, vendors, and clients.
* Following established procedures and company policies.
This role can also involve performing other customer service functions such as based on workload and call volumes.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING
* Preferably a High School diploma or equivalent.
* Background in customer service is advantageous.
* Basic proficiency in PC use and skills.
* Strong verbal and written English communication abilities.
* Possess problem-solving skills.
* Minimum typing speed requirement: 20-25 words per minute.
* Experience with using a 10‑key is preferred.
* Competence in basic math skills.
Training
* Virtual training via Microsoft Teams.
+ December 2 - December 13 Monday - Friday, 1-8pm or 2-9pm
+ December 16- January 3 Monday - Friday, 1-8pm (No Training on December 24,25, 31 or January 1)
+ January 6 - January 24 Monday - Friday, 4-9pm
Work Schedule
* 20-40 hour work schedules available within the following parameters:
Monday - Friday 8:00am - 9pm
Saturday 8:00am-3:00pm
Sunday 11:00am-9:00pm
Position Type - Temporary
* The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, Harlan, Wilton or Tipton.
Salary
* Base wage = $14.50/hour
Shift Differential
* 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
* Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives.
Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success.
We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be a complete list of all responsibilities, duties and skills required o...
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Type: Contract Location: Boone, US-IA
Salary / Rate: Not Specified
Posted: 2024-11-02 07:10:10
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Lynden International Logistics ULC is seeking a motivated Bilingual Account Service Representative to join our team.
As a key member of our customer service department, you will be responsible for providing exceptional service to our clients.
This role involves handling inquiries, resolving issues, and coordinating shipments to guarantee timely delivery.
The ideal candidate should possess excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced environment.
If you are passionate about customer satisfaction and have a background in logistics or related fields, we encourage you to apply.
SUMMARY:
This position is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality.
The Bilingual Account Service Representative is accountable for the timely and accurate collection of orders both online and offline with the customer.
Routine communication to the client and their customers, in both verbal and written form, is required.
WORKING SCHEDULE:
This is an in-office position which requires you to work Monday to Friday from 8:00am - 4:30pm.
WORKING SCHEDULE:
10 Corrine Court, Vaughan
DUTIES AND RESPONSIBILITIES:
* Computer entry of customer orders
* Oversee EDI transactions on behalf of the client and customer
* Take order desk calls
* Advise and enforce client minimum order quantity guidelines
* Advise and enforce order increments to ensure desired quantity is ordered based on client requirements Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required
* Maintain current knowledge of client promotional deals and advise customers accordingly
* Advise and enforce pay terms by client as required
* Handle customer inquiries regarding delivery status of orders
* Provide proof of delivery
* Enter customer complaints into call management system to record all details pertaining to the complaint
* Resolves customer problems and complaints
* Provide client return guideline information to customers
* Convey back order information on behalf of client to their customers at time of order placement Provide client with a copy of the returns processed in the system
* Edit and enter customer returns once authorization has been received and process a credit as required Communicate daily with clients to provide information as requested
* Maintain and verify inventory and forward to clients
* Process client claims with carriers for any damages or loss while in transit to the customer
* Responsible for verification of daily sales equal to sales transmitted to each client
* Cover for other ASRs during their absence or as required
* Update management with any client updates and requests
* Enters and maintains contract an...
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Type: Permanent Location: Vaughan, CA-ON
Salary / Rate: Not Specified
Posted: 2024-11-02 07:07:19
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At MTM Transit, it is never just a ride, it's personal.
We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.
We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.
Our company culture is one of innovation, collaboration, and growth.
If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What Will Your Job Look Like?
The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle numerous other customer requests, and receptionist and administrative support.
This position will be at the OC Access MTM location at 1347 W Trenton Ave, Orange, CA 92867 Mon- Fri 8am-5pm pacific time.
What you’ll do:
* Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
* Provide top-quality customer service experience to a diverse customer population
* Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
* Conduct outbound phone calls
* Schedule trips in the most cost effective manner
* Meet job specific key performance indicators and goals
* Respond to all inquiries within a timely and professional manner
* Respond and document customer complaints
* Provide support on special projects as needed
* Maintain daily customer scheduling for Eligibility staff
* Collect, track and maintain all monies collected for replacement IDs
* Maintain confidentiality and comply with HIPPA regulations
* Anticipate needed supplies and order replacement supplies in a timely manner
* Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
* Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
* Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
* Provide comprehensive reception coverage while maintaining a high level of professionalism
* Ensure all staff and visitors are greeted in a pleasant and professional manner
* Project a professional image of MTM
* Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
* Communicate professionally with Leadership both internally and externally
* Assist with check-in for In person assessments
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Type: Permanent Location: Orange, US-CA
Salary / Rate: Not Specified
Posted: 2024-11-01 07:23:20
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Ketchikan, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the...
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Type: Permanent Location: Ketchikan, US-AK
Salary / Rate: Not Specified
Posted: 2024-11-01 07:19:54
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
The Role:
Are you a self-starter? Do you have the skills to coach others in a group setting, foster a sense of community amongst others, and collaborate with coworkers to produce a positive customer experience? Then PBS Systems is looking for you!
Our Dealer Engagement Specialists are proactive mentors that strive to share the PBS products and their capabilities, with our customers to help increase adoption and enhance the customer experience.
Successful Dealer Engagement Specialists must be able to confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships and can perform under pressure.
Quickly get up to speed on our products through an incentive-based training process that will help you understand our software and how it applies in a dealership setting, helping you to become an expert in both.
This position will be based in our Calgary, AB office and is not a remote work opportunity.
Responsibilities:
* Proactively host customer engagement sessions
* Promote adoption of our products/services
* Orchestrate a sense of community amongst our customers
* Create conference/workshop content and presentations
* Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate. New hires will be offered onsite time to gain a better understanding of the dealership)
* Work with other departments to understand challenges facing customers as well as new and upcoming features to showcase.
Qualifications:
* Ability to work independently; self-starter/ self-motivated.
* Previous experience in the Automotive Industry or Dealership environment in BDC (Business Development Center/CRM (Customer Relations Management) and Service Support
* Previous experience with Dealership Management Software (DMS)
* Excellent verbal and written communication skills
* Strong presentation and public speaking skills
* Project management skills
* Exceptional organizational and time management skills
* Customer focus / excellent customer service skills
* Solid computer knowledge, incl...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-11-01 07:18:39
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
The Role:
Are you a self-starter? Do you have the skills to coach others in a group setting, foster a sense of community amongst others, and collaborate with coworkers to produce a positive customer experience? Then PBS Systems is looking for you!
Our Dealer Engagement Specialists are proactive mentors that strive to share the PBS products and their capabilities, with our customers to help increase adoption and enhance the customer experience.
Successful Dealer Engagement Specialists must be able to confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships and can perform under pressure.
Quickly get up to speed on our products through an incentive-based training process that will help you understand our software and how it applies in a dealership setting, helping you to become an expert in both.
This position will be based in our Milton, ON office and is not a remote work opportunity.
Responsibilities:
* Proactively host customer engagement sessions
* Promote adoption of our products/services
* Orchestrate a sense of community amongst our customers
* Create conference/workshop content and presentations
* Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate. New hires will be offered onsite time to gain a better understanding of the dealership)
* Work with other departments to understand challenges facing customers as well as new and upcoming features to showcase.
Qualifications:
* Ability to work independently; self-starter/ self-motivated.
* Previous experience in the Automotive Industry or Dealership environment in BDC (Business Development Center/CRM (Customer Relations Management) and Service Support
* Previous experience with Dealership Management Software (DMS)
* Excellent verbal and written communication skills
* Strong presentation and public speaking skills
* Project management skills
* Exceptional organizational and time management skills
* Customer focus / excellent customer service skills
* Solid computer knowledge, inclu...
....Read more...
Type: Permanent Location: Milton, CA-ON
Salary / Rate: Not Specified
Posted: 2024-11-01 07:18:18
-
CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses.
The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics.
CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available.
Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.
For more information, visit www.coopervision.com
Job Summary
Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat.
Duties including but not limited to, assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations. Supports team concepts as well as the goals and objectives of the department.
Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries.
Displays a positive, professional attitude and behaviors in all interactions and responsibilities.
....Read more...
Type: Permanent Location: Richmond Hill, CA-ON
Salary / Rate: 25
Posted: 2024-11-01 07:18:13
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Good knowledge about RCM Medical billing process and terminologies
Knowledge of insurance plans along with understanding guidelines for Medicare/Medicaid, government plans, HMOs, and PPOs
Good communication
Sound knowledge of superbill data entry and medical coding basic terminologies
Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 20000
Posted: 2024-10-31 07:32:30
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Die SIV Utility Services ist Teil der Harris-Gruppe, einer der führenden Anbieter für deutsche und internationale Branchensoftware.
Die SIV Utility Services ist ein Full-Service-Dienstleister für Stadtwerke, Energiehändler und andere Versorgungsunternehmen.
Als einer der führenden Lösungspartner für die deutsche und internationale Energie- und Wasserwirtschaft, gestalten wir gemeinsam mit der SIV.AG die Energie- und Wasserwirtschaft von morgen mit.
Als Customer Care Mitarbeiter:in (m/w/d) bist du wichtige Ansprechperson für Bestands- und Neukund:innen unserer Mandant:innen.
Du bearbeitest fallabschließend verschiedene Anliegen zu Abrechnungsthemen, Produkten und Tarifen sowie allgemeinen Versorgungsthemen.
Deine Aufgaben
* kompetente- und individuelle schriftliche und telefonische Beratung unserer Kund:innen
* Sicherstellen einer hohen Kundenzufriedenheit unter Einhaltung aller internen Servicestandards
* Bearbeitung sämtlicher Anliegen unserer Bestandskund:innen und Interessent:innen
* Dokumentation der Bearbeitungsprozesse mithilfe unserer Softwarelösung kVASy®
Benefits
* Homeoffice Möglichkeit
* 30 Tage Urlaub
* Verschiedene Weiterbildung und Entwicklungsprogramme
* Finanzielle Leistungen (u.a.
betriebliche Altersvorsorge, Corporate Benefits und Vermögenswirksame Leistungen)
* Betriebliche Gesundheitsförderung (u.a.
Programm zur Förderung der Mentalen Gesundheit und Bike Leasing)
* Förderung einer positiven Arbeitsumgebung und -kultur (u.a.
regelmäßige Events)
Das bringst du mit
* abgeschlossene fundierte kaufmännische oder vergleichbare Ausbildung
* Leidenschaft an der Betreuung unserer Kund:innen, selbstständige- und gewissenhafte Arbeitsweise mit Organisationsgeschick
* Sicher im Umgang mit den MS Office-Anwendungen
* Flexibilität in Bezug auf unser 2-Schicht-System (Mo.-Fr.
07:00 – 19:00 Uhr)
* Sprachkenntnisse: Deutsch (C2) und Englisch
Wir suchen nach Talenten mit einer Leidenschaft für das, was sie tun und einem starken Willen, sich weiterzuentwickeln.
Niemand ist perfekt, also erwarten wir keine 100%ige Erfüllung aller Anforderungen.
Wenn du dich engagiert einbringen kannst, zögere nicht, dich bei uns zu bewerben.
Wir freuen uns darauf, von dir zu hören!
Harris legt großen Wert auf Chancengleichheit.
Wir glauben fest daran, dass Diversität und Inklusion entscheidend für unseren Erfolg sind.
Deshalb unterstützen und fördern wir alle Bewerbende und Mitarbeitende gleichermaßen, ohne Ausnahme.
#LI-DNI
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Type: Permanent Location: Roggentin, DE-MV
Salary / Rate: 30000
Posted: 2024-10-31 07:32:19
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“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As a Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting) French/English you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean.
This position will support mostly our Quebec based clients.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job Responsibilities:
* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* The ability to complete the payroll module
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Taking the initiative to learn new products to increase their knowledge
* Provide excellent support to our customers in our software
* Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
* Responds to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate i...
....Read more...
Type: Permanent Location: Montreal, CA-QC
Salary / Rate: Not Specified
Posted: 2024-10-31 07:25:55
-
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
The Role:
Are you a self-starter? Do you have the skills to coach others in a group setting, foster a sense of community amongst others, and collaborate with coworkers to produce a positive customer experience? Then PBS Systems is looking for you!
Our Dealer Engagement Specialists are proactive mentors that strive to share the PBS products and their capabilities, with our customers to help increase adoption and enhance the customer experience.
Successful Dealer Engagement Specialists must be able to confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships and can perform under pressure.
Quickly get up to speed on our products through an incentive-based training process that will help you understand our software and how it applies in a dealership setting, helping you to become an expert in both.
This position will be based in our Calgary, AB office and is not a remote work opportunity.
Responsibilities:
* Proactively host customer engagement sessions
* Promote adoption of our products/services
* Orchestrate a sense of community amongst our customers
* Create conference/workshop content and presentations
* Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate. New hires will be offered onsite time to gain a better understanding of the dealership)
* Work with other departments to understand challenges facing customers as well as new and upcoming features to showcase.
Qualifications:
* Ability to work independently; self-starter/ self-motivated.
* Previous experience in the Automotive Industry or Dealership environment in BDC (Business Development Center/CRM (Customer Relations Management) and Sales Support
* Previous experience with Dealership Management Software (DMS)
* Excellent verbal and written communication skills
* Strong presentation and public speaking skills
* Project management skills
* Exceptional organizational and time management skills
* Customer focus / excellent customer service skills
* Solid computer knowledge, inclu...
....Read more...
Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-10-30 07:16:51
-
Your Job
Are you looking to make a connection in your career? Come to Molex, where we create connections for life.
We use innovation, engineering excellence, commitment to quality and reliability, and superior customer experience to improve communication, elevate experiences, and engage and inspire people everywhere.
Molex brings together innovation and technology to deliver electronic solutions to customers worldwide.
With a presence in more than 40 countries, Molex offers a full suite of solutions and services for many markets, including data communications, consumer electronics, industrial, automotive, commercial vehicle, and medical.
Molex is hiring a Customer Support Product Manager to join our Datacom division.
As a Customer Support Product Manager for High-Speed Interconnect Products, you will play a pivotal role in shaping the future of data center and enterprise networking technologies.
You will be responsible for leading the development and management of our high-speed interconnect product portfolio.
In this highly visible position, your expertise and strategic vision will drive our product roadmap and ensure our offerings remain at the forefront of the industry.
Our Team
This person will support the Product Management team by work with global customers, partners, and internal business partners with new product launches, shipping escalation, order fulfillment, and product support.
This role has a global reach and will work closely with our big data and hyperscale customers, sales, and engineering teams to meet our customers' needs by providing high-tech leading-edge components that are critical for the data superhighways existence we use every day changing the world.
You will also ensure that the product and marketing efforts are tailored to support Molex's overall mission, strategy, and goals.
The successful applicant will have the ability to appropriately plan and see assignments through to completion with minimal direction, provide leadership to other team members, meet project schedules, manage risks, update customers, and help achieve profitable growth for the organization.
This position can be based anywhere in the United States with a preference in Illinois.
Our headquarters are based in Lisle, IL.
What You Will Do
* Support the execution of the high-speed interconnect product strategy, including communicating production launch timing.
* Conduct market research and competitive analysis to identify emerging trends, customer needs, and growth opportunities.
* You will be interfacing with professional cross functional team members in our product design engineering, signal integrity team, manufacturing integration team, program management, sales organization, state of the art test laboratories, high tech R&D model shop, manufacturing, and senior leadership teams.
* Monitor product performance and market trends.
* Develop and maintain strong relationships with key customers contacts, sales team, and c...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2024-10-29 07:39:58
-
Company
Federal Reserve Bank of San Francisco
We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans.
We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District.
That means we seek and appreciate new perspectives.
We respect people for what they do and for who they are.
We build opportunities to learn and grow.
When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone.
We empower our people to balance their life and work responsibilities.
That’s why we offer a flexible hybrid work model that allows you to collaborate with office colleagues on some days, and work from home on others.
This role will focus on ensuring customers are successfully onboarded for multi-product engagements across the product suite. In this role, you will also help develop processes and procedures for the onboarding, discovery, and hand-off phases of the customer engagement lifecycle and collaborate with multiple product teams. The Customer Engagement Manager will have the opportunity to work directly with critical payment offices, varied lines of business, as well as key cross-functional partners within National IT.
This position is part of the National Integration Services (NIS) organization and involves management of multiple system efforts, customer relationship management, organizational alignment, business improvement, and support of product planning.
National Integration Services (NIS) is a National Service Provider within National IT at the Federal Reserve System that enables integrations of systems and applications across the enterprise, utilizing specific middleware technologies to accomplish business needs. The key solutions provided include the Enterprise File Delivery Service (EFeDS), the Enterprise Messaging Shared Service (EMSS), the Enterprise Service Bus (ESB) Service, and the API Service Gateway.
Essential Responsibilities:
* Serve as the primary liaison during the onboarding and discovery phases for large, cloud-based implementations, facilitating seamless communication between application development/product delivery teams and clients.
* Design and implement tailored onboarding strategies for each engagement, establishing clear objectives and ensuring alignment with customer and organizational goals.
* Deliver a positive and comprehensive customer experience from initial engagement to project completion, fostering satisfaction and trust.
* Monitor project progress, track key milestones, and proactively adapt plans and resource allocations to meet changing project needs and customer expectations.
* Identify and drive opportunities for process enhancements that increase operational efficiency, optimize costs, and suppor...
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Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-29 07:37:00
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.
From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
Revere
Position Summary:
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish.
As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding.
In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience...
....Read more...
Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2024-10-29 07:15:43
-
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
029223 Scale Clerk Operator (Open)
Job Description:
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Be the best performing customer service company in the world.
OUR PURPOSE:
We create packaging solutions for life’s essentials.
ROLE OVERVIEW
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Under more direct supervision and oversight.
First-level response to basic and routine customer problems and needs.
Key Responsibilities
* Manage scale by weighing all inbound/outbound trucks and ensure proper documentation is given to docks and drivers (bill of ladings, unloading tallies, etc.).
* Create accurate receipts and shipments in the CRS database for all on-site inbound/outbound loads.
* Ensure shipment paperwork is accurate, matching shipment orders before sending documentation to the customer in a timely manner.
* Manage truck schedule and print off daily.
* Set up trucks for inbound and outbound loads as requested by salesperson using the Lean Logistics system.
* Collect unloading tallies turned in from the dock/warehouse and match up with open receipts for processing and reconciliation.
* Keep plant manager updated on paperwork not turned in in a timely manner
* Print daily shipping and receiving logs to ensure accuracy.
* Send monthly reports to wastepaper vendors.
* Greet all visitors in a friendly manner and ensure they sign in and have proper PPE.
Then point them in the right direction or notify the proper personnel of their arrival.
* File paperwork.
* Answer phones and provide friendly customer service.
* Other administrative functions and miscellaneous tasks.
Education and Experience
* Typically possesses 0-2 years of experience and a high school diploma.
Knowledge and Skills
* Good verbal and written communication skills.
* Good computer skills with the ability to learn new software.
* Good knowledge of basic office equipment (i.e.
copiers, fax machines, calculators, etc.).
* Good organization and data entry skills.
* Good attention to detail.
* Ability to work independently and as a team member.
* Flexible to work from 7:30 AM – 4:30 PM with OT if needed
#LI-MK1
40
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif, Inc.
is an equal opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender ...
....Read more...
Type: Permanent Location: Florence, US-KY
Salary / Rate: Not Specified
Posted: 2024-10-25 08:39:31
-
Dine ansvarsområder
Som kunderådgiver på deltid vil du være det første kontaktpunktet for kunden og din hovedoppgave vil være å hjelpe kunden etter at en leveranse, tjeneste eller produkt er kjøpt.
Du vil også håndtere kundesaker og reklamasjoner knyttet til forsinkelser og skader på produkter og løse problemer som oppstår underveis i kjøpsprosessen.
Andre oppgaver vil være å:
* Besvare henvendelser fra kunder via telefon og chat
* Få mulighet til å prøve, feile og lære underveis
* Bidra til et arbeidsmiljø hvor åpenhet, mangfold og ærlige tilbakemeldinger skaper tillit og hjelper mennesker til å utvikle seg
Hos oss får du god opplæring i systemer, arbeidsmetodikk og rutiner.
Du vil få tett oppfølging for å sikre at vi stadig forbedrer våre kundemøter og lærer av hverandre.
For å bli en av oss må du være deg selv.
Og så må du like å ta i et tak og jobbe sammen med andre.
Du er komfortabel med å håndtere kundemøter der det har gått galt i kjøpsprosessen, for så å finne de gode løsningene på ofte komplekse saker.
I tillegg ser vi i denne stillingen spesifikt etter deg som:
* Har en serviceinnstilt væremåte og er motivert for å løse utfordringer sammen med kunder og IKEAs servicepartnere
* Håndterer stress og evner å prioritere
* Har gode kunnskaper innen IT og kan raskt ta i bruk nye systemer
* Er tålmodig og jobber strukturert
* Trives med telefon og PC som arbeidsverktøy
Informasjon om stillingen:
Stillingsprosent: 40%
Oppstart i stillingen er 2.
januar 2025.
Opplæring foregår på dagtid 8 - 16
Åpningstiden på IKEA kundesenter er 08:00-20:00 på hverdager og 09:00-17:00 på lørdager.
Dette innebærer at vi har arbeidstider mellom klokken 08.00 og 20.15 på hverdager og 09.00-17.15 på lørdager.
Man vil også jobbe èn kveldsvakt til 20.00 eller 20.15 per uke og èn lørdagsvakt i løpet av en fireukers periode.
OBS: Vi ansetter fortløpende så ikke nøl med å sende din søknad omgående, annonsen vil bli tatt ned før fristen så snart vi har nok kandidater.
Vi gleder oss til å motta din CV, søknad og skriftlige attester.
Har du skikkelig lyst på denne jobben, oppfordrer vi deg til å søke i dag.
Vi rekrutterer fortløpende og dersom vi har nok gode kandidater kan det være at vi stenger stillingen før oppgitt frist.
Har du spørsmål vedrørende stillingen? Kontakt oss gjerne på epost ikea.recruitment.no@ingka.ikea.com
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Type: Permanent Location: Kristiansand, NO-10
Salary / Rate: Not Specified
Posted: 2024-10-24 08:15:24
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
029166 Customer Service Specialist (Open)
Job Description:
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Be the best-performing customer service company in the world.
OUR PURPOSE:
We create packaging solutions for life’s essentials.
ROLE OVERVIEW:
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services and promotions.
Key Responsibilities: Work onsite from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM (Monday through Friday) in a manufacturing environment.
* Provide a superior customer experience to all internal and external customers
* Interacts with customers via telephone or email to provide top-level support and advance information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma and 4-5 years of experience.
* Extensive experience using MS Office (i.e., Excel) and various ERP systems
* Prior experience in logistics a plus
WORK EXPERIENCE/KNOWLEDGE AND SKILLS
* Manufacturing industry or logistics experience is preferred.
* Must have strong verbal and written communication skills.
* Must be highly detailed, organized, and team-oriented.
* Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines with the ability to think critically.
* Must be a self-starter with the ability to deliver legendary customer experiences.
* Ability to act in good judgment from prior experience is a must.
* Must have PC skills in Microsoft Office software.
...
....Read more...
Type: Permanent Location: Warminster, US-PA
Salary / Rate: Not Specified
Posted: 2024-10-22 09:44:14
-
Georgia-Pacific creates long-term value by using resources efficiently to provide innovative products and solutions that meet the needs of customers and society, while operating in a manner that is environmentally and socially responsible, and economically sound.
Headquartered in Atlanta, Georgia-Pacific LLC is one of the world's leading manufacturers and marketers of building products, consumer products, packaging, paper, cellulose and chemicals.
The company employs more than 30,000 people at approximately 300 locations in North and South America.
We are currently seeking a Product Support Specialist to join our Technical Services team.
What You Will Do
What You Will Do In Your Role
Claims Processing:
* Process product warranty claims applying critical and economic thinking
* Communicate claim status updates to customers and resolve related issues
* Track and analyze claims data to identify trends and maintain accurate records
Technical Product Support:
* Provide technical support for Georgia-Pacific Building Products (gypsum, structural panels, lumber)
* Manage inbound inquiries from both internal and external customers
* Provide timely, accurate, data-based solutions.
* Provide support to central and west coast customers
* Capture and enter accurate customer records into CRM
* Collaborate with team members and other departments for efficient issue resolution
* Cross functional collaboration across the organization
Data Analysis:
* Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* Experience using Microsoft Office Suite (e.g., Word, Outlook, PowerPoint, Excel and Teams)
* Strong written and verbal communication skills
* 2 -3 years of related work experience
* Travel 15%
What Will Put You Ahead
* Experience with SalesForce.com
* Experience in commercial construction engineering, design, building science, consulting, technical support, or building products.
* Claims management experience
* Data analysis skills
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose,...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2024-10-19 08:53:31
-
Venue Ticketing Representative (PT)
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves, it’s so much more than the game or concert itself.
It takes all members of our Spurs Family to harness the power of sports and entertainment to build moments that endure, memories that excite, and connections that strengthen our community.
We are currently seeking an enthusiastic and customer focused Representative to provide a primary level of assistance to customers and fans at the Frost Bank Center Box Office.
Venue Ticketing Representatives will have the opportunity to deliver high customer satisfaction while selling tickets, fulfilling will call orders, answering incoming calls and resolving any ticketing problems.
Rate of pay - $13.00/hour, part-time (less than 29 hours/week)
Position is based out of San Antonio, TX
What You’ll Do:
* Under training and supervision, learn and obtain basic skills within the Ticketmaster ticket selling system.
* File and distribute all upcoming will call in an efficient manner.
* Deliver high customer service and exhibit arena awareness by answering incoming phone calls regarding questions around seating locations, special needs accommodations and assisting with the resolution of guest issues.
* Organization and filing of ticket sales vouchers and stubs.
* Processing season ticket payments.
* Other duties as assigned.
Who You Are:
* Must be at least 18 years of age
* Possess a high school diploma or equivalent.
* Minimum of 1 year’s experience in Customer service with the ability to help resolve guest issues and answer questions.
* Proficiency in Microsoft Office Suite.
* Flexible availability to include working nights, weekends, and holidays
* Ability to stand for long periods of time more than 8 hours at a time.
* Bilingual (English and Spanish), preferred.
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
*SS&E is an Equal Opportunity Employer
*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.
Essential functions listed above must be performed with or without accommodations.
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 13
Posted: 2024-10-19 08:27:42
