Customer Support Manager

Your Job

Are you looking to make a connection in your career? Come to Molex, where we create connections for life.

We use innovation, engineering excellence, commitment to quality and reliability, and superior customer experience to improve communication, elevate experiences, and engage and inspire people everywhere.

Molex brings together innovation and technology to deliver electronic solutions to customers worldwide.

With a presence in more than 40 countries, Molex offers a full suite of solutions and services for many markets, including data communications, consumer electronics, industrial, automotive, commercial vehicle, and medical.

Molex is hiring a Customer Support Product Manager to join our Datacom division.

As a Customer Support Product Manager for High-Speed Interconnect Products, you will play a pivotal role in shaping the future of data center and enterprise networking technologies.

You will be responsible for leading the development and management of our high-speed interconnect product portfolio.

In this highly visible position, your expertise and strategic vision will drive our product roadmap and ensure our offerings remain at the forefront of the industry.

Our Team

This person will support the Product Management team by work with global customers, partners, and internal business partners with new product launches, shipping escalation, order fulfillment, and product support.

This role has a global reach and will work closely with our big data and hyperscale customers, sales, and engineering teams to meet our customers' needs by providing high-tech leading-edge components that are critical for the data superhighways existence we use every day changing the world.

You will also ensure that the product and marketing efforts are tailored to support Molex's overall mission, strategy, and goals.

The successful applicant will have the ability to appropriately plan and see assignments through to completion with minimal direction, provide leadership to other team members, meet project schedules, manage risks, update customers, and help achieve profitable growth for the organization.

This position can be based anywhere in the United States with a preference in Illinois.

Our headquarters are based in Lisle, IL.

What You Will Do


* Support the execution of the high-speed interconnect product strategy, including communicating production launch timing.


* Conduct market research and competitive analysis to identify emerging trends, customer needs, and growth opportunities.


* You will be interfacing with professional cross functional team members in our product design engineering, signal integrity team, manufacturing integration team, program management, sales organization, state of the art test laboratories, high tech R&D model shop, manufacturing, and senior leadership teams.


* Monitor product performance and market trends.


* Develop and maintain strong relationships with key customers contacts, sales team, and c...