Customer Service Representative

Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.

Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.

We currently have an opening for a Customer Service Representative in Ketchikan, Alaska.

This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.

Currently, our benefit package includes:

Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO

Health Insurance – medical, dental and vision with low employee contributions

Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement

Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.

SUMMARY:

Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.  Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.

Customer Service Representative I

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following; other duties may be assigned: 


* Safety is Lynden's first responsibility to our employees and our customers.  This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.


* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.


* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.


* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.  Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.


* Enter documents into scanning (Imaging) system.


* Employ training received on AML's Customer Experience Initiative.


* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.


* Carry out all duties with a strong commitment to excellent customer service.

Customer Service Representative II

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the...