Customer Service Specialist

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
029166 Customer Service Specialist (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Be the best-performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

ROLE OVERVIEW:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

 Works mostly independently.

 Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures.

May also be assigned to more complex and/or important products, services and promotions.

Key Responsibilities: Work onsite from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM (Monday through Friday) in a manufacturing environment.


* Provide a superior customer experience to all internal and external customers


* Interacts with customers via telephone or email to provide top-level support and advance information on products or services.


* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.


* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.


* Collects and enters orders for new or additional products or services.


* Supports inside and outside sales.


* Updates and maintains files, including data entry.


* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.


* Performs other duties as assigned.

Education and Experience


* Typically possesses a high school diploma and 4-5 years of experience.


* Extensive experience using MS Office (i.e., Excel) and various ERP systems


* Prior experience in logistics a plus

WORK EXPERIENCE/KNOWLEDGE AND SKILLS


* Manufacturing industry or logistics experience is preferred.


* Must have strong verbal and written communication skills.


* Must be highly detailed, organized, and team-oriented.


* Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines with the ability to think critically.


* Must be a self-starter with the ability to deliver legendary customer experiences.


* Ability to act in good judgment from prior experience is a must.


* Must have PC skills in Microsoft Office software.
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