Customer Success Engineer II

The Opportunity The Customer Success Engineer (CSE) is a hands-on solutions and integration role that connects the customer's mission, the NTS Solutions Architecture team, and the NTS Product and Software Development teams.

The CSE builds, tests, validates, and demonstrates NexTech Solutions' products (COMPASS, MANTLE, Tactical Mission Networks) and helps customers adopt, renew, and expand them.

This position supports Sales Directors with technical discovery, demonstrations, proofs-of-concept, and solution scoping.

The ideal candidate is comfortable adopting new technologies and methods, because NTS is pushing the bounds of what is technically possible.

The technology changes day to day and can include routers, switches, SD-WAN, hypervisors, servers, smartphones, IoT devices, radios, and satellite terminals and modems.

A critical part of this role is turning proven installation steps into repeatable, documented automation workflows, including in containerized, Kubernetes-based environments that are foundational to modern command-and-control and ISR architectures (including platforms such as Anduril Lattice and Army Next Generation C2 ecosystems).

The CSE must be able to deploy, configure, and troubleshoot COMPASS and tactical mission networks (TMN) in these environments so they perform reliably in complex, distributed systems.

Key Responsibilities (Principal Duties and Accountabilities

*Essential Functions) Work hand in hand with the Solutions Architecture team to build, test, validate, and present technical solutions to customersServe as the technical bridge between engineers who understand the mission, equipment, and software and the NTS in-house software development teamResearch and master conventional installation methods for a wide range of technologies, then turn them into automation workflowsAssist the software development team with integrating hardware and software into automation platformsIntegrate products into systems-of-systems environments, including ISR platforms, TAK ecosystems, and tactical networksReview new technologies, hardware, and OEM solutions and provide recommendations to the Solutions Architecture teamTroubleshoot issues across networking, compute, containerized services, and data flows, including in degraded (DDIL) environments Customer Success & Pre-Sales Support (~40%) Partner with Sales Directors (COMPASS and MANTLE) o discover customer technical requirements, run demonstrations and proofs-of-concept, and scope solutionsUnderstand customer goals and operational and technical requirements, then shape strategies and real-world use cases that meet themSupport renewals and expansion efforts by ensuring customers are successfully adopting and using COMPASS and MANTLEDeliver on-site subject matter expert services and hands-on training to prospective and existing customers, for both technical and non-technical usersTranslate customer requirements into practical configurations and deployment approaches Kubernetes & Contai...