Deputy Manager - Field Service Engineer

Role Overview

We are seeking a hands-on Deputy Field Service Manager to lead and execute commissioning, testing, and troubleshooting of SCADA and Substation Automation Systems across Pan-India projects.

The role demands strong technical proficiency in SCADA software (PSO, EPAS, Zenon), industrial communication protocols, and protection/automation systems, along with the ability to manage site deliverables, customer expectations, and cross-functional coordination.

Key Responsibilities / Deliverables


* SCADA Commissioning & SAT



* Plan and conduct commissioning, testing, and troubleshooting of SCADA systems for substation automation projects using PSO, EPAS, and Zenon.


* Perform Site Acceptance Tests (SAT); prepare test procedures and reports.

Substation Automation & Protection Integration


* Configure and integrate numerical relays (Schneider, ABB, Siemens, GE) and verify protection I/O, GOOSE messaging, and HMI/SCADA mappings.


* Validate SAS architectures including IED integration, bay-level controls, gateway engineering, and time synchronization.

Protocols & Communication


* Implement and troubleshoot IEC 61850, Modbus RTU, Modbus TCP/IP, Profibus, and Ethernet/IP networks, including VLANs, managed switches, and redundancy (RSTP/PRP/HSR where applicable).

PLC/RTU Engineering


* Develop, modify, and debug logic for PLC (M580/M340) and RTU (Saitel/T500); perform point-to-point checks and interlocking validation.

Quality, Documentation & Compliance


* Maintain as-site documentation: architecture drawings, communication matrices, ICD/SCD/CID files, I/O lists, test sheets, method statements, and redlines markup.


* Ensure compliance with utility standards, cybersecurity guidelines, and safety protocols.

Customer & Stakeholder Management


* Lead site execution, manage contractors, and act as the primary technical interface with customers (utilities, EPCs, end users).


* Provide on-site training and knowledge transfer to customer teams.

Issue Resolution & Escalation


* Drive root cause analysis, corrective/preventive actions, and coordinate with engineering/R&D for complex issues.

Operational Rigor


* Plan daily site activities, track milestones, and report progress; manage materials, tools, and test equipment availability.

Key Competencies


* Strong commissioning & troubleshooting skills in SCADA/SAS environments.


* Practical knowledge of IEC 61850 engineering (SCL/ICD/CID/SCD), MMS/GOOSE/SV concepts.


* Hands-on with PSO, EPAS, Zenon (or equivalent SCADA platforms).


* Proficiency with Modbus RTU/TCP, Profibus, Ethernet/IP and industrial networking.


* Experience with numerical relays (Schneider, ABB, Siemens, GE).


* Working knowledge of PLC (M580/M340) and RTU (Saitel/T500) programming.


* Readiness for Pan-India travel and on-call.


* Strong communication, documentation, and customer handling skills.


* Safety-first mindset; adhe...