Functional Product Owner (Contionus Listening)

As the Functional Product Owner for Continuous Listening, the person is responsible for shaping, governing, and continuously improving various employee engagement surveys/projects capability enabled through Qualtrics.

The role ensures that business needs are clearly understood and translated into scalable functional requirements, platform configurations, and actionable insights.
The role partners closely with the digital team, People Analytics and HR leaders to design, configure and scale listening programs across the employee lifecycle, drives simplification and standardization of processes, and benchmarks market best practices to recommend improvements that turn employee feedback into meaningful action.

What will you do?
• Own the functional vision, roadmap, backlog, and ongoing evolution of the Continuous Listening product.
• Translate business needs and employee experience objectives into clear functional requirements, user stories, acceptance criteria, and Qualtrics solution designs.
• Configure and optimize Qualtrics capabilities, including surveys, workflows, dashboards, reporting, role-based access, and distribution processes.
• Design and govern continuous listening approaches across key employee moments and business priorities, while avoiding survey fatigue and duplication.
• Partner with HR, Employee Experience, People Analytics, Digital, and business leaders to align listening initiatives with strategic priorities and measurable outcomes.
• Facilitate stakeholder workshops to identify business questions, define listening objectives, prioritize use cases, and agree success measures.
• Convert feedback and listening results into clear insights and recommendations that support business and people's decisions.
• Drive simplification, standardization, reuse, and automation of listening processes across countries, functions, and business units.
• Manage the product backlog, prioritize enhancements, support release planning, and coordinate testing, deployment, adoption, and change activities.
• Define and maintain functional governance, design standards, data structures, survey templates, dashboard principles, and operating procedures.
• Ensure that listening solutions comply with data privacy, confidentiality, security, accessibility, and applicable regulatory requirements.
• Monitor product adoption, data quality, user experience, platform performance, and business value; recommend continuous improvements.
• Act as the functional subject matter expert for Qualtrics and continuous listening, providing guidance and support to stakeholders and delivery teams.
• Benchmark external practices and emerging trends in employee listening, experience management, and people analytics.

What skills and capabilities will make you successful?
• 8-10 years of hands-on functional experience with Qualtrics, preferably Qualtrics EmployeeXM.
• Proven experience designing and running large-scale employee listening programs i...