Engineer I / Senior Technician I, Technical Customer Care

We're looking for a technically-minded problem solver to join our Technical Customer Care team.

If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.

What will you do?


* Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration


* Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies


* Work closely with internal teams to escalate complex cases and contribute technical insights to improve products


* Resolve customer requests efficiently to ensure a seamless and positive experience

What are the key skills we are looking for?


* Active listening - intermediate level; understanding customer technical concerns to provide accurate solutions


* Customer service - intermediate level; delivering responsive support that builds trust and loyalty


* Customer support - intermediate level; managing inquiries efficiently while maintaining quality standards


* Product knowledge - developing level; applying technical specifications to real-world customer applications


* Troubleshooting - developing level; diagnosing issues systematically to resolve technical problems


* Problem solving - developing level; analyzing situations to identify root causes and effective solutions


* Communication - developing level; explaining technical concepts clearly to diverse audiences


* Product application - developing level; advising customers on optimal product use and integration

What qualifications will make you successful?


* Technical curiosity and a methodical approach to diagnosing and solving customer challenges


* Strong interpersonal skills with the ability to remain calm and solution-focused under pressure


* Eagerness to learn and grow your technical expertise through hands-on customer interactions


* Collaborative mindset with comfort working across teams to deliver seamless customer experiences

What's in it for me?


* Make a tangible impact by solving real technical challenges for customers every day


* Grow your technical skills with mentorship, training, and exposure to diverse product applications


* Join a collaborative team that values innovation, quality, and continuous improvement


* Build a rewarding career with clear development pathways in technical and customer care roles

Bring your technical talent to a team that's ready to support your growth - apply today!

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