Customer Project Engineer

We are looking for a Customer Project Engineer at our Rojo Gómez plant.

This is a great chance to gain valuable experience in project management within a global company committed to innovation and sustainability.

What will you do?

What skills and capabilities will make you successful?


*
+ Strong project management skills, including planning, execution, and risk analysis.
+ Knowledge of manufacturing and operations processes.
+ Proficiency in ERP tools (SAP, MAPICS).
+ Excellent communication and negotiation skills across different organizational levels.
+ Customer-oriented mindset and ability to manage conflicts effectively.
+ Leadership to coordinate multidisciplinary teams and drive results.

What's in it for you?


*
+ A role in a global company committed to innovation and sustainability.
+ Professional growth through training programs (Q2C, Symmetry, Mapics, safety principles).
+ Exposure to cross-functional collaboration and customer-facing responsibilities.
+ Valuable experience in Project Management and Customer Service.

Who will you report to?


* You will report to the Customer Service Manager, working closely with Front Office, Engineering, Manufacturing, and Supply Chain teams.

This is an individual contributor role with high visibility and impact on customer satisfaction.

Take the lead with these responsibilities:


* Act as the main point of contact for the Front Office team, ensuring smooth execution of customer projects in the plant.


* Monitor project progress and provide constant updates to customers, guaranteeing on-time delivery aligned with client requirements.


* Manage order entry and follow-up through ERP systems (SAP, MAPICS), coordinating with engineering and manufacturing teams.


* Track KPIs such as OTDS, OTDC, overdue orders, and milestones to ensure service level and timely invoicing.


* Organize and lead Factory Witness Tests (FWT), both virtual and on-site, maintaining effective communication with customers.


* Handle customer changes and complaints, ensuring updated information and post-sales follow-up for customer satisfaction.


* Support compliance with SPS indicators and integrated management system requirements (ISO standards).

What qualifications will make you successful for this role?

Key Qualifications for Thriving:


* Bachelor's degree in Industrial, Mechanical, Electrical Engineering or related field.


* Minimum 3 years of experience in project management, manufacturing, or operations.


* Advanced English proficiency.


* Strong analytical skills for risk assessment and decision-making.


* Ability to manage budgets and control costs.

What's in it for me?


* High-visibility role where your work directly impacts customer success and business outcomes


* Opportunity to lead diverse, global teams and grow your project leadership expertis...