Marketing Operations & AI Leader

Software & Services Marketing Operations & AI Leader

Mission

Build and scale the AI-enabled marketing operating system for the Software & Services Division, enabling data-driven growth, operational excellence, automation, and measurable business impact.

This role will serve as a strategic partner across Marketing and Commercial Operations, leading key transformation initiatives while building the data, AI, governance, and operational capabilities needed to bring a complex global organization together.

Key Responsibilities


* Lead strategic, cross-functional transformation initiatives across Software & Services Marketing and Commercial Operations, establishing clear priorities, roadmaps, milestones, and accountability.


* Serve as a trusted partner to leadership, bringing structure, visibility, and disciplined program management to a portfolio of critical transformation programs.


* Define and drive the AI roadmap, identifying high-value use cases that improve productivity, customer insights, content, personalization, decision-making, and business performance.


* Establish a unified data and analytics framework, connecting data across teams and systems to enable trusted reporting and end-to-end performance visibility.


* Drive the development of integrated dashboards and analytics capabilities across the Software & Services portfolio.


* Establish scalable operating models, governance, data standards, processes, and best practices.


* Identify opportunities for workflow automation and emerging technologies that improve efficiency, speed, and scalability.


* Partner across Digital, IT, Data, Revenue Operations, Customer Success, Marketing, and Commercial Operations to enable transformation and adoption.


* Influence and align stakeholders across a complex, global organization while helping teams successfully navigate change.

What We're Looking For


* Significant experience across AI, data and analytics, digital transformation, business operations, or program/project management.


* Demonstrated AI acumen and experience translating AI capabilities into practical business use cases and measurable outcomes.


* Strong data and analytics experience, including working across complex systems, data sources, reporting environments, or dashboards.


* Demonstrated success leading large-scale, cross-functional transformation or integration initiatives.


* Strong program management skills with the ability to manage multiple strategic initiatives simultaneously.


* Executive presence and strong communication, stakeholder management, and influencing skills.


* Ability to operate effectively in a global, matrixed, and evolving environment.


* Experience within a software, SaaS, technology, or services organization is preferred.


* Marketing experience is a plus, but not required.

Candidates with strong backgrounds in AI, data, transformation, technology, commercial operations, or adjace...