In-Office Customer Service Rep

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.

We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.

Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.

Together, we thrive, push our limits, and work as team to help you reach your full potential.

What will your job look like?

The Customer Service Representative is the frontline representative and image of Medical Transportation Management Transit.  The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle customer requests, and receptionist and administrative support.

This position sits in our Phoenix, AZ office working Mon-Fri.

Hours of operations are 8am-5pm Arizona time.

Location: 4600 East Washington Street Phoenix, AZ 85034

What you’ll do:


* Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels


* Provide top-quality customer service experience to a diverse customer population


* Enter Customer Contact information into appropriate software system, ensure accuracy of data entries


* Conduct outbound phone calls


* Schedule trips in the most cost effective manner


* Meet job specific key performance indicators and goals


* Respond to all inquiries within a timely and professional manner


* Respond and document customer complaints


* Provide support on special projects as needed


* Maintain daily customer scheduling for Eligibility staff


* Collect, track and maintain all monies collected for replacement IDs


* Maintain confidentiality and comply with HIPPA regulations


* Anticipate needed supplies and order replacement supplies in a timely manner


* Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors


* Maintain vendor files, monitor service and recommend alternative suppliers as appropriate


* Design filing systems, document scanning and ensure they are maintained and up-to- date electronically


*  Provide comprehensive reception coverage while maintaining a high level of professionalism


* Ensure all staff and visitors are greeted in a pleasant and professional manner


* Project a professional image of MTM


* Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public


*  Communicate professionally with Leadership both internally and externally


* Assist with check-in for In person assessments


* Take photos of all...