Customer Operations Rep - Purina

Customer Operations Rep - Purina
This position is remote (virtual) and can work from home but the ideal candidate will be located on the East Coast

Position Purpose:

The Purina Customer Operations Rep is dedicated to meeting the requirements and expectations of customers that include order entry, pricing and product inquiries, product availability and reporting quality concerns.

Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills.

Execute best Order Management practices in accordance with our Standard Operating Procedures (SOP).

Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors.

Demonstrates high standards of integrity, business ethics, and personal accountability.

Builds solid working relationships with all cross-function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

Full-Time Hours: Must be able to work a set schedule between the business hours of 7:30am - 4:00pm, EST.

Qualifications (Key Role/Responsibilities):



* Professional and pleasant telephone skills


* Effective communication skills, both written and verbal


* Escalate issues timely for efficient resolution


* Always maintain a positive representation of the company


* Advanced order management skills


* Advanced understanding and knowledge of web order entry processes


* Advanced knowledge of contract processes


* Advanced knowledge and understanding of promotions, discount structures and pricing


* Act as the liaison between customers, sales, supply chain and manufacturing


* Own customer accounts and manage all aspects of the customer support process


* Advanced knowledge and understanding of customer service standard operating procedures (SOP)


* Solid knowledge of Sarbanes-Oxley (SOX) compliance


* Salesforce: Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts and the ability to record and manage service requests.


* Identify trends related to process issues and make recommendations for process improvements

Required Experience:


* High School Diploma/GED


* 1+ years of comparable Customer Service experience


* Proficient skills in Microsoft Office (Excel, Outlook, Word)

Preferred Experience:


* 4-year degree in Business, Communications, Ag or another related field


* 3+ Years of Comparable Customer Service Experience


* Intermediate Microsoft Office skills (Excel, Outlook, Word)


* JD Edwards E1 and SAP ERP


* Salesforce experience


* Bilingual preferred - English, Spanish

This is an hourly position, and the range a range of $21-23/hr..

In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges .

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