Technical Support Engineer for Industrial Drives (Apodaca, N.L.)

We're looking for a technically-minded problem solver to join our Technical Customer Care team.

If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.

What will you do?


* Provide an outstanding tailor-made customer experience through our every customer interaction related to technical assistance, product selection, software update, collaboration with sales, claims, services and global supply chain.


* Develop technical skills in new products and technologies through hands-on training, lab testing and simulations, while collaborating cross-functionally and supporting customer site activities alongside service and sales teams.


* Resolve customer requests efficiently to ensure a seamless and positive experience


* Identify sales opportunities when interacting with customer and submit sales leads in order to cover all customer needs.

Roles and Responsibilities


* Technical support to customers through phone, chat and email.


* Generate technical knowledge articles (FAQs) for internal and external purposes.


* Collaborate with services, sales, product management and quality to ensure an outstanding customer experience.


* Coach, guide and train primary level technical team.


* Collaborate with advanced technical teams and engineering to investigate or analyze extraordinary issues that customer might encounter.


* Constantly work on improving the technical expertise through trainings, coaching sessions, laboratory simulations/practices and ride-along activities with other departments.

What's in for you?


* Make a tangible impact by solving real technical challenges for customers every day


* Grow your technical skills with mentorship, training, and exposure to diverse product applications


* Join a collaborative team that values innovation, quality, and continuous improvement


* Build a rewarding career with clear development pathways in technical and customer care roles

What skills and capabilities will make you successful?


* Technical curiosity and a methodical approach to diagnosing and solving customer challenges


* Strong interpersonal skills with the ability to remain calm and solution-focused under pressure


* Eagerness to learn and grow your technical expertise through hands-on customer interactions


* Collaborative mindset with comfort working across teams to deliver seamless customer experiences

Qualifications for Thriving


* Electrical, Mechanical, Automation or Electronics Degree or equivalent experience


* Advanced English - MUST


* Have a high level of aptitude and interest in technology


* Passion for supporting customers in a technical environment


* Excellent verbal and written communication skills - MUST


* Detail oriented, self-starter and able to work independently - MUST


* 1-2 years of proven experience with Autom...