Resident Coordinator Services

Resident Services Coordinator

Job Title: Resident Services Coordinator

Division: Multifamily

Status: Non- Exempt

JOB SUMMARY : T he Resident Services Coordinator (RSC) plays a key role in enhancing resident satisfaction and retention in a multifamily community by delivering exceptional service, managing resident programs and communication, and supporting daily operations.

This role serves as a primary point of contact for residents, working collaboratively with the Property Manager, Leasing Specialists, and the broader site team to ensure a vibrant, welcoming, and well-organized living environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following but are not limited to the job specifications contained herein .

Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.



* Serve as the primary contact for resident support, addressing concerns and resolving issues with professionalism and urgency.


* Greet residents, prospects, and guests, ensuring a positive first impression and providing assistance or tours as needed.


* Coordinate and support the resident move-in and move-out processes, including scheduling elevator/load-in times and guest suite reservations.


* Manage and log package deliveries, ensuring timely resident notifications.


* Monitor and maintain amenity spaces, ensuring they are clean, stocked, and "tour-ready" at all times .


* Plan, execute, and promote engaging resident events, programs, and community-building initiatives using common areas and amenity spaces.


* Develop monthly resident communications such as newsletters, event calendars, and flyers; manage resident portal postings.


* Maintain strong relationships with local vendors, businesses, and service providers to offer relevant resources and exclusive resident opportunities.


* Respond to and monitor the community email account, collaborating with the team to ensure timely communication and follow-up.


* Support leasing and marketing efforts to meet property goals by assisting with tours, maintaining marketing materials, and contributing to strategy.


* Input on event budgets and manage program-related expenses to align with budgetary goals.


* Maintain accurate and current resident call lists and distribute resident notices as needed.


* Serve as a liaison between residents and the Property Manager, escalating issues and sharing feedback as appropriate .

QUALIFICATIONS :To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required .

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



* High School Diploma or equivalent.


* Minimum one year of experience in leasing, sales, or customer service; property management ...