Lead,it Help Desk-it Btssc - Im

Job Description

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SUMMARY

Responsible for the development of the Store Technical Support staff; responsible of 15+ staff teams.

Performs activities associated with identification, prioritization and resolution of reported problems.

RESPONSIBILITIES



* Ensure that all phases of support are properly coordinated, monitor, logged, tracked and resolved properly.


* Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.


* Lead by example by taking calls and responding to emails when necessary or at the manager's discretion.


* Maintain responsibility for development, growth and integrity of Store technical Support staff.

REQUIREMENTS


* Level of Formal Education:A Bachelor's degree (BA, BS) or equivalent.


* Area of Study:Computer Science / Business Management


* Years of Experience:Two to three years.


* Type of Experience:Management and/or Experience at AutoZone


* Special Certifications or Technical Skills:Fluent in English and Spanish.


* Other/Preferred:Excellent communications skills, organizational skills, ability to learn new technologies.

About Autozone

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas.

In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners.

Working at AutoZone means being part of a team that values dedication, teamwork and growth.

Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers.

All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.