Vice President, Ultimate Rewards Operations and Enablement

Working closely with teams across Consumer & Community Banking, we maintain a centralized pipeline of partner benefits that supports both branded and co-branded credit cards.

Our partnerships deliver meaningful value and experiences for customers, create incremental benefit for merchant partners, and generate scalable impact for Chase through platform-led distribution.

We also advance innovation across the loyalty and open banking ecosystems and provide a cohesive partnership framework to grow and deepen relationships with large-scale commercial partners.

Job Description

Join us to shape the future of our rewards program and deliver exceptional value to our customers.

Make a meaningful impact by driving innovation and collaboration across teams.

The Vice President of Ultimate Rewards Operations & Enablement will report to the Executive Director of Ultimate Rewards Operations & Enablement.

You will drive operational excellence across all Ultimate Rewards (UR) redemption channels, ensuring reliable, scalable performance and strong customer outcomes.

This role will lead day-to-day operations enablement and control execution across fraud monitoring and rewards misuse management, partnering closely with Data & Analytics, Risk, Global Security, Product, and Servicing to detect abuse patterns, mitigate program failures, and help embed effective controls and policies into execution.

The VP will also support competitor benchmarking, governance routines, and continuous improvement, delivering enablement through procedures, playbooks, and training.

Job Responsibilities


* Operational excellence across UR redemptions: Drive operational performance across UR redemption channels by defining standards, routines, and continuous-improvement actions to ensure reliable, efficient, and scalable redemptions.


* Fraud monitoring & rewards misuse management: Centralize monitoring and operational response for fraud and rewards misuse across UR redemption channels and partners, including detection, escalation, remediation coordination, and control enhancement.


* Insights-to-controls translation: Partner with Data & Analytics (D&A) and Risk to identify, quantify, and track abuse/fraud behaviors; translate observed patterns into actionable controls, policies, thresholds, and operational plays.


* Cross-functional mitigation & incident response: Coordinate mitigation plans with Global Security and Servicing teams to prevent and respond to program failures (e.g., fraud spikes, control gaps, partner issues), including incident response support and post-mortems with documented actions.


* Policy operationalization & enablement: Help shape UR program policies and ensure they are operationalized via procedures, training, tooling, and clear decision frameworks for frontline and back-office teams.


* Controls-by-design partnership: Partner with Product and Servicing to embed controls into customer journeys, redemption experiences, and servicing work...