INTERN Customer Care Center

Join our Student Empowerment Program as a Customer Care Center Intern!

What is the added value of our internship program?


* Be a part of the SE community: Meaningful and connected experience guided by a Program Leader and a Business Mentor.


* With us, you learn every day: A dedicated learning path combining business and soft skills training.


* Evolve in the BeNe cluster: Enhance collaboration and networking in an international environment.

Where? Ukkel, Brussels, Belgium

Duration? 3-6 months (depending on your school convention) - Ideally starting in September 2026!
Role Overview

We are seeking a proactive and customer-oriented intern to support the Customer Care Center (CCC) during a period of increased activity driven by key business projects, including the PO/SO system go-live and the transition of DC Smarlog to Unify.

The intern will play an important role in helping manage a higher volume of customer inquiries and ensuring a high level of service is maintained across both commercial and logistics-related topics.

Key Responsibilities



* Support the CCC team in handling customer inquiries (via email, phone, or internal systems)


* Assist customers with logistics-related questions, including:


* Delivery times and shipment status


* Documentation and order tracking


* Provide support on commercial inquiries, such as order-related questions and basic product/service information


* Help ensure timely and accurate responses to customers


* Collaborate with internal teams (e.g., logistics, sales, operations) to resolve customer issues


* Contribute to maintaining high customer satisfaction levels during system transitions and peak workload periods


* Support administrative tasks and process improvements within the CCC

Profile


* Fluency in French or Dutch plus English


* Currently pursuing a degree in Business, Supply Chain, Logistics, or a related field


* Strong communication and interpersonal skills


* Customer-focused mindset with a problem-solving attitude


* Organized and detail-oriented


* Ability to manage multiple tasks in a fast-paced environment


* Good knowledge of MS Office (Excel, Outlook)

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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