Front Office Manager

Full-Time | Leadership Role

Due to internal career progression, Crowne Plaza Sydney Darling Harbour is looking for a Front Office Manager to lead and shape the Front Office experience.

This role offers the opportunity to take full ownership of the department, balancing strong operational control with a genuine focus on people, service, and guest connection.

Your Day-to-Day:


* Oversee Front Office operations, while building and maintaining relationships amongst all departments to ensure a seamless guest journey.


* Lead, coach, and develop a high-performing team, creating a positive and supportive team environment. 


* Drive a strong culture around IHG One Rewards, building guest loyalty and recognition, and ensuring hotel metrics are a focus in daily operations and briefings.


* Deliver exceptional guest experiences by engaging with guests and resolving feedback with care and professionalism.


* Take ownership of departmental performance, including budgeting, forecasting, and cost management.


* Manage labour costs through effective rostering aligned to business needs.


* Maintain high service standards through regular audits and continuous improvement.


* Ensure compliance with financial controls, audit requirements, and hotel policies.


* Confidently lead the team through day-to-day challenges and unexpected situations.

What We’re Looking For:


* A people-focused leader who can coach, support, and motivate a team.


* Minimum three years of experience in a guest services role with management/supervisory experience. 


* Availability to work across a seven-day roster, including weekends and public holidays.


* Strong understanding of budgets, cost control, and operational performance.


* Opera PMS knowledge.


* Strong communication and problem-solving skills.


* NSW RSA competency card and First Aid certification.


* Fluent in English; additional languages are a plus.

What You Can Expect From Us:


* Competitive salary with meaningful perks and recognition.


* Some of the best colleague discounts on accommodation, food, and beverage across 7000 IHG properties.


* Paid birthday leave.


* An immense colleague discounts platform for all your favourite brands and retailers


* A supportive and inclusive team environment where your contribution is valued.

Most importantly, we’ll help you grow and develop you as an individual.


* An immense colleague discounts platform for all your favourite brands and retailers.


* Global career opportunities within IHG Hotels & Resorts.

At Crowne Plaza Sydney Darling Harbour, we are proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.