Program Supervisor

 

The Community Safety Ambassador Program is part of San Francisco’s “Breaking the Cycle” initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises.

This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need.

The goals of the program are to: (1) promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, and connections to services and resources. 

The Program Supervisor’s primary objective is to provide an in-the-field supervisory presence for the Community Safety Ambassador Team.

Additionally, the Program Supervisor will be responsible for certain administrative functions such as shift scheduling, timesheet approval, and inventory management.

Ambassador teams will be deployed to commercial corridors, parks, neighborhoods, and other locations impacted by drug markets, as well as unsafe and unsanitary street and sidewalk conditions.

The teams will provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City’s systems of care for people in need.

Under the supervision of Heluna Health’s Program Manager and Chief Program Officer, the Program Supervisor provides leadership for deployment activities.

The position requires excellent leadership skills, interpersonal communication, and de-escalation skills.

A successful candidate will need to feel comfortable working with a wide range of stakeholders within a complex system.

The Program Supervisor will cultivate relationships and partnerships with all external and internal stakeholders by providing warm, friendly, positive, and supportive services while maintaining consistent and visible field presence alongside Ambassador teams.

This is a temporary, grant-funded, full time, on site, benefitted position.

Employment is provided by Heluna Health and there is a 90-day probationary period. 

Pay rate: $43.27 per hour
Sunday--Thursday work week

ESSENTIAL FUNCTIONS
• Oversee all program operations including the deployment of Ambassador Teams in the assigned Service Area(s)
• Maintain a consistent and visible field presence alongside Ambassador teams, during varied shifts and days to ensure comprehensive operational oversight on‑scene support to ensure policy compliance, provide real‑time coaching, assess safety conditions, and strengthen relationships with community partners and City stakeholders.
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