Performance Manager

The Performance Manager will report to the Performance Director in the area and lead on the delivery of volume, quality, customer service and colleague related measures and service level performance targets in the Area.

They will be able to effectively analyse and understand performance information, filtering key messages to report to the Performance Director on an exception basis.

The role will coach, mentor and provide leadership to Assessment Centre Managers within the region, developing and implementing plans to drive improved performance and share best practice.

The role will have line management responsibility for approximately 6 Assessment Centre Managers.

Salary:

£49,000

Closing date - 6th May.

Benefits include: 25 days annual leave, 9% combined pension, holiday trade scheme, flexible benefits package.

This role is covering sites in Lot 2 (Midlands and Wales) and will include 3 x days per week on sites in the region.

As such, candidates should be based in Lot 2.



* Provide visible leadership and direction to assessment centres in the area to enable the effective delivery of volume, people, quality and customer service related measures within those sites.


* Coach, mentor and lead Assessment Centre Managers with action planning and development plans through effective performance management processes, showing understanding, respect and compassion for the opinions/needs of other people, if they differ from their own.


* Motivate, inspire and coach team members through continuous professional development and recognising exceptional performance, identifying and developing team members with potential in support of effective succession planning.


* Positively contribute to team effort and support others in their approaches and be dedicated to the values of the organisation, maintaining composure even in stressful or conflict situations and having the strength to wait for the right time to intervene, make decisions or act.


* Effective reporting on area performance to the Performance Director, including daily, weekly results, explanation of deviation from targets, and plans for corrective actions as agreed,


* Ensure Assessment Centre Managers make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required.


* Manage the allocation of HCP resources within their Area to respond to changes in demand and absences, deriving plans to resolve issues and highlighting to the Performance Director as required, reacting promptly and with agility to be able to adapt to different changes, personalities and working styles.


* Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement across their Area, setting ambitious expectations clearly and concisely and provide support towards a continuous improvement performance culture.


* Adhere to the...