Head of Design, Executive Director - Small Business Insurance

JPMorganChase is on a journey to be the most recommended financial partner for small business owners in our communities as they start, run, and grow their business.

By leveraging superior digital capabilities, our readily available human support model, and highly personalized, best-in-class, digital experiences, our growing Small Business Design & Customer Experience team will partner with product and technology to create a fully integrated, seamless, omni-channel experience across the entire customer life cycle.

As a User Experience Design, Executive Director in Design & Customer Experience, you will be the Head of Design for Small Business Insurance.

You will play a crucial role in shaping what this new service will look like and delivering it into market, harnessing Chase's customer scale, brand, ability to personalize leveraging data and strong digital capabilities.

You will collaborate with and influence all levels of the organization to create insights driven, user-centered strategies for our Small Business Insurance Products, from discovery to deployment.

As a manager, you will hire and look after the people on the team, through mentorship, professional development, and career-building.

You will use a facilitative leadership style in partnership with the General Manager, and your quad partners in Product, Technology, and Data & Analytics, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.

This role is an opportunity to be at the forefront of building a best-in-class, integrated, digital-led P&C Insurance business within a leading financial services brand - focused on deepening relationships with our >7MM small business clients.

Job Responsibilities


* Lead the creation of new product and business strategy at the intersection of user needs and business goals, spearheading the development of experience-led visions ("north stars") for Business Banking Insurance products


* Uncover user needs and contexts via primary and secondary research techniques and leverage learnings to come up with innovative ideas and ability to execute them.


* Lead the discovery and delivery of omni-channel experiences across digital, human, and agentic channels, taking a service design approach.


* Leverage the broader Chase data, product, and servicing ecosystem to meet customers in the right moment based off event triggers that signal need for coverage.


* Lead the strategic efforts for your team, in partnership with the Small Business DCE Leadership team, across multiple parallel workstreams, establishing a vision for where the work is headed, and establishing a shared understanding of quality


* Plan and structure work across multiple design/product teams


* Bring a user-centered design perspective to discussions around product vision, roadmap, and requirements with Product-level leadership


* Present the team's work to cross-functional MDs and other...