Aftermarket Client Specialist

About Us:

How many companies can say they have been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Aftermarket Client Specialist is responsible for the sales growth of Aftermarket products and services in a defined territory.

The portfolio includes but is not limited to Software Maintenance Agreements, System Calibrations, Support Contracts, Software, Training & Accessories.

The Aftermarket Client Specialist engages with existing customers to drive customer retention and installed base coverage.

Location: Wixom, MI- This will be a hybrid (3 days in office) role.

Sound Interesting?

Here's what you'll do:


* Work with the Aftermarket Sales Manager and the team to develop action plans to achieve


* monthly, quarterly & yearly sales quotas.


* Consistently apply the ZEISS Sales Process by offering our customers professional consultation, education, and relevant solutions.


* Regularly contact all existing customers within the defined territory; for both re-occurring customer needs and proactive selling activities.


* Prepare, present, and explain proposed solutions; follow up regularly to drive timely customer purchase orders.


* Maintain CRM data to reflect all sales activities, relationships & status of customer sale opportunities.


* Submit purchase orders along with detailed and accurate information to order processing teams; work together to ensure successful execution.


* Collaborate with other departments to deliver positive customer experience; own the customer's success.


* Collaborate with other sales teams / channels; share leads and customer market / customer insights.


* Fulfill assigned tasks and special projects as determined by the Aftermarket Sales Manager.


* Support account receivables team with collection tasks when required.

Do you qualify?


* 3-5 years working experience in a high volume Inside Sales or similar role.


* High School diploma required.


* Proficiency in Microsoft Office Suite (Outlook, Word, Excel).


* Previous formal sales training desired.


* Experience with a CRM system desired (SAP, Sales Force, MS Dynamics...).


* Knowledge of Industrial Metrology a plus.

We have amazing benefits to support you as an employee at ZEISS!


* Medical


* Vision


* Dental


* 401k Matching


* ...