Onsemble Customer Success Leader

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies.

Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers.

Throughout its history, Hajoca has played an active role in shaping advances in plumbing.

However, we attribute our success to two simple truths; a unique business philosophy and talented people.

Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business.

Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

Onsemble is one of those trade names and is looking for a Customer Success Leader at their San Francisco, CA location.

Pay for this position is between $150,000 and $175,000 per year at this location.

About Onsemble:

We're the digital innovation team inside one of the largest wholesale distributors in the U.S., operating with the autonomy of a startup and the scale, customer base, and durability of a major corporation.

Our platform has strong product-market fit today - we have more demand than we can keep up with.

The work you lead will immediately impact small and mid-sized contractors and Profit Centers that rely on us every day.

We're focused on building AI-enabled workflows across a critical but historically underserved layer of the supply chain: SMB contractors and wholesale distribution for the trades.

This is a rare opportunity to shape modern, AI-native software that makes real-world businesses meaningfully more productive, profi table, and future-ready.

Do you have a passion for business and a leadership mindset? Are you eager to help shape how the world around you interacts with AI-native software? Do you enjoy connecting with others and enabling customer success ? If so, then we'd like you to join our dedicated team as Onsemble Customer Success Leader .

About the Role:

The Onsemble Customer Success Leader ensures l ong-term customer value across the Onsemble platform.

Partnering closely with contractors, internal te ams, and field teams across Hajoca, they bridge the gap between the everyday business needs of the field and how we build and deliver our product at Onsemble .

This hands-on leadership role manages, designs, and executes our customer success strategy, building repeatable enablement systems that save time and drive measurable gross profit growth and customer loyalty.

In this role, you will:



* Promote Customer Activation & Growth
+ Own contractor onboarding and activation across pilot and scale-up Profit Centers.



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Hajoca Corporation Job 9254 by eQuest