Aftermarket Support Specialist, HLT

Overview

ENERPAC TOOL GROUP - Who we are?

Enerpac Tool Group Corp.

is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers and end markets for mission-critical applications in more than 100 countries.

The Company makes complex, often hazardous jobs possible safely and efficiently.

Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.

The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin.

Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at www.enerpactoolgroup.com .

Summary - basic function of the role

Responsible for providing on-site product knowledge and technical solution support for customers and sales personnel.

Includes operational supervision, training, and troubleshooting.

May commission and repair HLT products on an as needed basis.

Work Schedule: Monday - Friday, evenings and weekends may be required

Location: 320 Deerwood Glen Dr.

Deer Park, TX 77536

Job Duties and Responsibilities



* Maintain in depth technical knowledge of hydraulic and electrical systems provided by the HLT organization.


* Ensure customer satisfaction by providing customer training, general safety, and product training on purchased equipment.


* Lead on-site job assessments requiring consultative review and recommendations.


* Provides on-site customer training and demonstrations to ensure proper function and customer satisfaction.


* Analyze complex technical problems using schematics and deliver solutions where previous precedents may not exist.


* Provide on-site training and demonstrations to ensure customer is comfortable operating the equipment and that they fully understand all aspects of operation to avoid any unnecessary extra visits.


* Improve or establish Refurbishment and Repair Procedures for both internal and external needs.


* Provide feedback to sales team regarding the status of the onsite support, including any issues that need to be resolved, or any additional opportunities that exist.


* Obtain documentation (pictures, drawings, general information, etc..), which will be downloaded in the project files upon return to the office.


* Supervise and/or perform initial commissioning on new systems.


* Will occasionally deliver sales services at customer sites that includes maintenance and repair of HLT products to ensure proper functionality.


* May have to work in environments that require industrial safety protocol.


* Travel expected is approximately 75% with a mix of day and overnight trips.

Skills and Competencies


* Must be proficient in reading electrical schematic...