Executive Director, Head of Consumer and SMB Zelle

Ready to make a real impact? Join us to lead a product that moves billions of dollars and serves millions of people every year.

Shape the future of payments and elevate your career in a dynamic, inclusive environment.

As an Area Product Owner in the Chase Zelle team, you drive the vision, strategy, and execution of a platform that empowers consumers and small businesses to send and receive money instantly.

You collaborate with cross-functional teams to deliver innovative solutions, ensure operational excellence, and foster a culture of continuous improvement.

Your work directly influences how people and businesses move money every day.

Together, we create safer, faster, and more accessible payment experiences.

Job Responsibilities:


* Define and communicate a bold, data-driven product vision and roadmap


* Lead Agile teams through discovery, design, build, test, and launch phases


* Embed strong fraud, risk, and operational controls from the start


* Collaborate with Engineering, Design, Analytics, Operations, and more


* Facilitate decision-making forums to keep teams aligned and moving forward


* Co-create launch strategies and campaigns to drive adoption and engagement


* Build and nurture relationships with external partners to expand capabilities


* Represent us in industry groups, shaping the future of peer-to-peer payments


* Monitor key operational metrics and service levels for reliability and performance


* Lead audit preparation and ensure documentation meets high standards


* Mentor and develop product managers, fostering a culture of ownership and growth

Required qualifications, capabilities and skills:

• 10+ years in product management, including 5+ years in real-time or P2P payments for both consumers and small businesses
• Proven track record of leading large-scale, highly regulated product launches
• Deep expertise in fraud, risk, and claims-handling frameworks, with a proactive mindset for mitigation
• Strong experience partnering with Marketing on go-to-market strategies and campaigns
• Success managing external partnerships, consortium representation
• Exceptional executive presence
• Demonstrated leadership in hiring, developing, and inspiring high-performing teams

Preferred qualifications, capabilities and skills:

• MBA or advanced degree in Business, Finance, Computer Science, Engineering, or related field
• Experience in large, matrixed organizations with complex governance structures
• Advanced analytical skills-fluent in leveraging data to prioritize and prove impact
• Deep familiarity with Agile methodologies and modern product discovery techniques

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We al...