Director, Sales & Account Management Training & Onboarding - Evernorth - Hybrid

The Director, Sales & Account Management Training & Onboarding is responsible for leading the design, delivery, and continuous improvement of all training and onboarding programs that drive performance, consistency, and confidence across the Sales and Account Management (S/AM) organization.

This leader ensures new hires are fully equipped to succeed from day one, while tenured professionals continue to advance their expertise through aligned, business-unit-specific learning.

Partnering closely with the Learning Strategy, Design, and GTM Readiness functions, the Director ensures all training initiatives are business-driven, skill-based, and directly tied to growth and client outcomes.

Key Responsibilities:

Leadership & Team Management


* Lead, coach, and develop a team of Sales & Account Management Trainers (aligned to business units including Commercial, Health Plan/Regulated Markets, Evicore, Special Markets, MyMatrix, MDLive, and Onboarding/Continuity).


* Establish clear priorities, goals, and success metrics for each trainer and functional area.


* Foster a culture of collaboration, accountability, and continuous learning within the team.

Training Strategy & Execution


* Oversee end-to-end training strategy and implementation across onboarding, role-based skill development, and ongoing readiness programs for all S/AM roles.


* Partner with business leaders to identify learning needs and translate them into scalable, high-impact learning programs.


* Ensure alignment with organizational priorities, new GTM strategies, and evolving customer engagement models.


* Leverage performance data and learner feedback to evaluate program effectiveness and inform continuous improvement.

Onboarding Excellence


* Own the strategic design and execution of the S/AM New Hire Onboarding experience, ensuring rapid ramp-up and performance readiness.


* Coordinate with L&D Design, Operations, and Business Partners to ensure onboarding content remains current, consistent, and tailored to each business unit.


* Maintain strong integration between onboarding and post-onboarding learning journeys.

Cross-Functional Collaboration


* Partner with the Director, Learning Strategy, Ops & Design to ensure content is learner-centered, measurable, and supported by best-in-class instructional design practices.


* Collaborate with the Director, GTM Readiness & PMO to ensure training aligns with product launches, organizational change initiatives, and sales transformation efforts.


* Work with GTM Leadership Development to connect individual skill development with leadership pathways and performance coaching programs.

Measurement & Impact


* Establish clear success metrics for training delivery, engagement, and business impact.


* Leverage analytics from L&D dashboards and feedback mechanisms to assess progress and demonstrate ROI of training initiatives.


* Use insights to refine learning strategies and in...