Sales Administration Analyst - CuraScript SD - Hybrid

Job Summary

Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships.

Responsible for leading relationship and retention focus for existing strategic group portfolio.

Works with Specialty Pharmacy/AIC/HS Representatives to gains sales insight and helps to drive organic sales growth and targeted goals.

Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads.

Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed.

Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement.

Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments.

Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance.

Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.

Essential Functions


* Assist customer with Windows based applications on-boarding, account management and issue resolution as Primary support.


* Assist with internal & external customer communications via phone, email for efficient resolution.


* Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.


* Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.


* Process management and engagement for customer retention.


* Communication outreach for existing partnerships optimization.


* Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships.

Qualifications


* High school diploma, bachelors preferred


* 3+ years customer service experience supporting inside or outside sales


* Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support


* Excellent phone and written presentation and communication skills required.


* Demonstrated ability to problem solve individually and as a team setting

This is a hybrid role and will require the ability to work in-person 3 days a week in the Lake Mary, FL office.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly in...