Student Success Coach

Job Description

Job Summary

The College of Professional Education (CPE) at Stevens Institute of Technology is seeking two Student Success Coaches to support our online graduate programs.

These remote, part-time positions (20 hours per week) provide admissions guidance, onboarding, advising, and proactive outreach to ensure learner retention, satisfaction, and success.

Student Success Coaches serve as primary contacts for online learners, many of whom are working professionals, helping them navigate academic and administrative processes while staying engaged and on track toward degree completion.

Key Responsibilities

Admissions & Onboarding


* Guide prospective students through admissions requirements, deadlines, and program details.


* Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs.


* Ensure proper student coding, course registration, and alignment with program of study.

Advising & Coaching


* Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals.


* Act as a liaison between learners and university resources such as financial aid, billing, mental health, academic assistance, and career pathways.


* Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops.

Engagement & Retention


* Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS).


* Collaborate with faculty program directors, CAPS, and CARE teams to provide timely interventions.


* Support persistence and retention through coaching, encouragement, and connection to resources.

Data, Reporting & Term Prep


* Utilize CRM and student information systems (SIS, LMS) to track learner progress and document interactions.


* Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements.


* Assist with term preparation (course scheduling, section creation, enrollment and refund calendars, instructor coordination).

Qualifications


* Education: Bachelor’s degree required; Master’s degree in higher education, counseling, or related field preferred.


* Experience: Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners.


* Skills: Exceptional interpersonal and communication skills; proficiency with CRM, SIS, and LMS tools; ability to work effectively with diverse student populations.


* Attributes: Organized, self-motivated, adaptable, and committed to fostering student success and inclusion.

Performance Metrics


* Retention and persistence of enrolled learners


* Graduation and program completion rates


* Student satisfaction as measured by surveys and feedback


* Engagement in online learning platforms, events, and...