Patient Care Coordinator Home Health - Full Time

Books Overview: For 50 years, Brooks Rehabilitation, headquartered in Jacksonville, Fla., has been a comprehensive source for physical rehabilitation services.

As a nonprofit organization, Brooks operates one of the nation’s largest inpatient rehabilitation hospitals in the U.S.

with 160 beds, one of the region’s largest home healthcare agencies, 40 outpatient therapy clinics, a Center for Inpatient Rehabilitation in partnership with Halifax Health in Daytona Beach, the Brooks Rehabilitation Medical Group, two skilled nursing facilities, assisted living and memory care.

Brooks will treat more than 60,000 patients through its system of care each year.

In addition, Brooks operates the Clinical Research Center, which specializes in research for stroke, brain injury, spinal cord injury and more to advance the science of rehabilitation.

Brooks also provides many low or no cost community programs and services such as the Brooks Clubhouse, Brooks Aphasia Center and Brooks Adaptive Sports and Recreation to improve the quality of life for people living with physical disabilities.

Brooks Rehabilitation proudly employs over 2,500 clinicians and staff across the state of Florida.

We are looking for exceptional people to join our culture of caring and bring our mission to life.

Location Overview: 6676 Corporate Center Parkway Jacksonville Fl, 32216

Position Summary: The Patient Experience Coordinator engages the patient and caregiver in ongoing meaningful dialogue to establish and maintain a positive and supportive relationship with the goal of ensuring patient & family satisfaction.

The coordinator facilitates the referral from all referrals sources by making contact with the patient and family to ensure understanding of home health.  The coordinator gets all necessary information to meet insurance guidelines for acceptance into home health.  Medicare guidelines being the strictest this position ensure patients have had a face to face, PDGM diagnosis and appropriate clinical orders.

The Coordinator facilities an effective safe discharge from the referral source. The Coordinator works hand in hand with Central Intake Department to ensure all demographic, payer information is correct.  .

The coordinator investigates, resolves, documents and reports concerns and compliments to home health leadership and appropriate team members.

 The Coordinator follows the patient until the patient is admitted to the home health setting. If the patient is hospitalized during their stay with home health the coordinator follows the patient until home health is reestablished.

Job Responsibilities: 


* Represents Brooks mission, vision, and values at all times


* Adheres to policies regarding attendance, conduct, grooming, and dress code.


* Complies with professional, regulatory, ethical and legal standards.


* Adheres to Agency HIPAA compliance and patient confidentiality standards.


* Maintains a clean and safe environment; identifies and...