Homeownership Coordinator

Homeownership Coordinator

Salary £27,574 to £42,773 per annum, depending on skills and experience

Permanent, Full time (37.5 hpw)

South (Home Based)

Home a place where you belong

Are you a dynamic, customer focussed housing specialist looking for a new challenge in an exciting organisation? We’re looking for a Homeownership Coordinator committed to delivering a consistent and professional Homeownership service aligned with legislation, Home Group policy and our Customer Promise.

A key partner to our Operations, you’ll collaborate with various teams including Maintenance, Sales, Development and Legal and manage various home ownership tenures including Right to Buy, Retirement, Shared Ownership and more!  

What you’ll do 


* Engage actively in driving customer satisfaction to new heights by delivering exceptional and evolving services.


* Manage Homeownership funds meticulously, ensuring service charges are calculated accurately, in line with statutory requirements and our policies.


* Be on the move to engage stakeholders, attending regional and customer involvement meetings, enriching our community connections.


* Serve as the go-to expert for complex lease and account queries, facilitating seamless collaboration between legal, sales, maintenance, and development teams.


* Champion the Homeownership services within Home Group, influencing decisions and fostering cross-departmental collaboration to enhance operational effectiveness.

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top 10 Great Places to Work! 

You have 


* Either an accountancy qualification (AAT) or membership in the Institute of Residential Property Managers (IRPM), or the drive to achieve one, showcasing your commitment to professional development.


* A wealth of experience dealing with complex legal issues, underpinned by a thorough understanding of relevant legislation and best practices, ensuring our services remain top-notch.


* Exceptional customer service skills, equipped to handle challenging situations with professionalism and grace.


* A background in a Homeownership/service charge environment, demonstrating your ability to engage effectively with Homeownership customers and understand their needs.


* Strong organisational and communication skills, enabling you to build robust stakeholder relationships and manage your tasks efficiently.


* Expertise in service charge management, backed by solid numeracy and financial data analysis skills, ensuring transparency and accountability in customer dealings.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits 


* We’re a flexible organisation, you’ll ma...