Operations Supervisor

About Us

EVEN® Hotel Rockville-Washington D.C.

Area is just steps from the Twinbrook Metro Station, providing easy access to Washington D.C., Baltimore, Gaithersburg, and Glenmont.

Our wellness hotel in Rockville features modern, relaxing guest rooms with in-room fitness equipment, spa-inspired bathrooms, and complimentary nightly tea service.

Keep up with your routine with our best-in-class 24-hour Fitness Center and healthy dining options.

EVEN Hotel Rockville- Washington, D.C.

Area is pet-friendly.

We also offer flexible event spaces for your business event.

Take a day trip to Washington D.C.'s famous memorials, tour the Smithsonian Museums and the National Mall.

Head to Baltimore and explore the Inner Harbor, and The Maryland Science Center.

Bethesda is mere minutes away, offering great shopping and dining options.

Business travelers will also be close to Deloitte, GlaxoSmithKline, Kaiser Permanente, Walter Reed National Military Medical Center, U.S.

Food and Drug Administration, Holy Cross Hospital and the National Institute of Health.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Operations Manager is responsible for ensuring all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.

Job Responsibilities:


* Ensure each department is working efficiently while ensuring brand standards are being met.


* This position oversees Front Desk and Food and Beverage operations.


* Oversees staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.


* Assist departments to interview, hire, and train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.


* Assist departments to arrange staff work schedules and submit payroll records, correcting errors to ensure pay is on time.


* Assist departments to implement company and franchise programs.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.


* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.


* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business f...