Future Opportunities - Customer Service Representative (Onsite - Elizabeth, NJ)

Description & Requirements

Looking to work with a dynamic team and have an exciting new career?

If so, here's some good news: Maximus anticipates hiring Customer Service Representatives to support our New Jersey State Based Exchange team this fall!

To make sure you don't miss this opportunity, complete an application today so we can contact you when our hiring starts.

Why Join Maximus?

- Competitive Compensation: Quarterly bonuses based on performance included
- Paid Time Off Package: Enjoy PTO, Holidays, and Sick Leave
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Ensure timely determination of daily assignments of elevated cases.

- Report outcomes on an ongoing basis.

- Educate clients via phone and email to support initiatives.

- Record all follow-up as necessary.

- Retrieve transactions from other business units requiring extensive analysis and complete task as prescribed.
- Act as a subject matter expert and remain up-to-date on relevant policies and procedures.
- Perform special reviews and in-process quality reviews as needed.
- Work closely with other business units to understand the business requirements and issues.
- Identify and resolve both systematic and manual errors.
- Perform case processing.
- Research case history to determine if appropriate actions were taken.
- Process notices.
- Review and provide feedback to documentation/processes from different business units.
- Track and document all research requests and inquiries.
- Work closely with management in resolving difficult and complex tasks.
- Meet individual and group performance expectations and standards.
- Meet key performance metrics.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Performs other duties as assigned by management.

Minimum Requirements

- High school diploma or GED required an...