Operations Manager

Why Turtle?
At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started.

We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other.

At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible.

We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry.

If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you.

Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!

About the Role

Turtle is seeking an Operations Manager in Syracuse/Rochester, New York who will be responsible for managing the day to day activities of a branch while evaluating current and proposed systems and procedures.

Recommends changes when necessary and assists in the implementation of new processes.

This individual will perform a variety of tasks while leading and directing the work flow of others.

The Operations Manager reports to the Branch Manager and Corporate Operations.

This individual must be able to travel to both branches in Syracuse and Rochester.

What You’ll Do:


* Audit and standardize all system processes and procedures


* Interview, hire, terminate, discipline and prepares annual reviews


* Streamline administrative functions for Customer Service, Warehouse, and Sales


* Lead continuous improvement efforts


* Oversee Fiscal accountability and Monthly/Year End Closings


* Inventory Control/Cycle Count


* Oversee Branch Claims:
+ Freight
+ Insurance
+ Workers Compensation


* Manage financial reports:
+ Unbilled Tickets
+ Cycle Count Adjustments
+ Open Sales & Purchase Orders
+ Non-stock and Unavailable Inventory Management
+ Returns: OERMS/PORMS
+ Warehouse Transfer Exceptions
+ Order Entry Exceptions (OEIX)


* Oversee branch personnel including billing, customer service, warehouse, inventory control, and sales


* Review all daily branch activities


* Training and development of branch personnel


* Payroll


* Facilities Maintenance


* Branch Replenishment


* Employee Sales, Credit Card, Cash, and COD account reconciliation, OEROB (cash balancing report)


* Resolving branch disputes with Corporate Accounting:
+ Accounts Payable, Accounts Receivable, Invoice Processing


* Trouble Shooting/Problem Solving


*...