Account Manager

Motorlease

Job Title: Account Manager

Reports to: Assistant Vice President, Customer Experience

Department/Team: Customer Experience

Position Type: Full Time

Location: Farmington, CT

 

About Motorlease

Motorlease is a nationwide fleet management company with a proud legacy spanning nearly 80 years.

We provide customized fleet leasing solutions to small and mid-sized fleet operators across the U.S.

Our success is built on a steadfast commitment to our clients—delivering exceptional service, developing long-term partnerships, and always keeping our brand promise front and center: With us, it’s personal.

As a privately held, family-oriented company, we foster a culture of respect and collaboration that extends to our drivers, clients, and employees alike.

Everyone is a valued member of the Motorlease family.

We’re proud to have been recognized, for four consecutive years, as one of the Best Places to Work in Connecticut by the Hartford Business Journal and the Best Companies Group.

Role Summary

The Account Manager serves as the primary point of contact for assigned Motorlease clients, ensuring the highest level of service and fostering a strong partnership.

This role is both strategic and hands-on — balancing day-to-day client needs with proactive, long-term fleet planning.

The Account Manager acts as a trusted advisor, anticipating challenges, providing tailored solutions, and keeping the Motorlease Brand Promise, Credo, and Core Values at the forefront of every interaction.

Key Responsibilities

Client Relationship & Engagement


* Serve as the main point of contact for assigned clients, managing relationships with both senior and operational contacts.


* Respond rapidly and thoughtfully to client needs, issues, and inquiries.


* Conduct virtual or in-person client meetings at least 2–3 times per year, including Annual Reviews and Renewal List Presentations.


* Maintain consistent communication through calls and emails to share updates, insights, and market trends that may impact clients’ fleets.


* Proactively identify opportunities to enhance service delivery and strengthen client partnerships.

Management & Analysis


* Create vehicle builds and quotes that meet client requirements while aligning with Motorlease guidelines.


* Prepare customized presentations for vehicle selections, Annual Reviews, and special client requests.


* Analyze fleet data to evaluate size, vehicle mix, program type, and service selection for optimal performance and cost efficiency.


* Make recommendations based on data insights and Motorlease best practices.


* Fully document client interactions and activities using Salesforce CRM.

Internal Collaboration


* Partner closely with colleagues across departments to ensure seamless client experiences.


* Participate in team meetings to share feedback, insights, and client updates that support broader organizational goals.


* Perform other duties ...