Temporary Customer Support Representative III

The County of Riverside's Department of Public Social Services (DPSS) is seeking a Temporary Customer Support Representative III to provide operational and logistical support across 32+ DPSS facilities.

This role is ideal for a proactive, service-oriented professional with experience in customer support, event coordination, and technical troubleshooting.

Position Overview:
Working in a dynamic call center and field support environment, the selected candidate will respond to service requests via phone, email, and a web-based portal (e.g., ServiceNow), triage incoming inquiries, and coordinate facility resources.

Responsibilities include booking conference rooms, maintaining vehicle logs, and supporting staff development activities.

Occasional travel to DPSS locations may be required.

Key Responsibilities:
• Set up and arrange training and event spaces, including tables, chairs, and supplies (lifting up to 25 lbs.).
• Install and troubleshoot audio/visual equipment for meetings and presentations.
• Manage inventory and order supplies to support Staff Development operations.
• Coordinate room reservations using the Learning Management System (LMS) and generate weekly usage reports.
• Process equipment loan requests and deliver items using a county vehicle.
• Provide backup reception coverage, maintain organized storage areas, and respond to general inquiries.

Minimum Qualifications:
• Ability to lift and manage equipment setup and troubleshooting tasks.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, SharePoint); LMS experience preferred.
• Excellent customer service and communication abilities.
• Capable of working independently and collaboratively in a team setting.
• Valid California driver's license and ability to operate a county vehicle.

Work Environment:
• Office, training, and event settings with moderate noise levels.
• Occasional local travel required for equipment deliveries and facility support.

Schedule:

1.

Monday-Friday, 7 a.m.

- 4 p.m.

2.

Monday-Friday, 8:30 a.m.

- 5:30 p.m.

Meet the Team! The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

Can you see yourself here?

TAP Benefits: https://rc-hr.com/temporary-medical-assignment-program-tapmap FACILITIES SUPPORT CENTER
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