Senior Product Delivery Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges.

In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Client Onboarding & Services, you are trusted with enabling the delivery of products in a stable and scalable way.

Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

You will be responsible for a merchant portfolio, where you will assist in driving strategy and optimization.

This role involves collaboration with internal and external stakeholders, client implementations and servicing, and process validation.

Job responsibilities



* Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


* Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources


* Demonstrate a strong understanding of the organization's purpose, operations, and your specific business segment.


* Conduct research to identify product issues, collaborating with relevant resources and third-party vendors for timely, accurate resolutions and staying informed on product enhancements.


* Present fraud performance and trends within the client's ecosystem to leadership, offering recommendations for improvement and meeting project deadlines.


* Provide product training and support within the fraud user interface to clients, facilitating a self-service approach and improving training materials and processes.


* Communicate process status, including key risks, issues, and potential solutions, both internally and to clients.


* Investigate data anomalies that lead to risk, supplying clients with findings and solutions derived from data analysis.


* Manage incoming requests, supplying necessary data to develop new products or enhance existing ones.


* Execute effective process management and accountability structures to ensure required controls are maintained.

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Demonstrated performance in either product management or relevant domain area


* Experience executing operational management and change readiness activities


* Experience in product deployment processes


* Demonstrated ability to evaluate existing practices, propose innovative solutions, and process enhancements as business transitions to target state tools and processes


* Understanding of merchant services processes and ...