Provider Team Coordinator - Emergency Medicine - MarinHealth Medical Center

Greenbrae, CA - Seeking Provider Team Coordinator

Everybody Has A Role to Play in Transforming Healthcare

As a Provider Team Coordinator, you play a critical role by performing tasks to support the delivery of care, working with the provider team to coordinate patient care, and enhance the efficiency of the provider team and department.

At Vituity we know the impact you can have.

Join the Vituity Team.

At Vituity, our core values matter.

We embody a Culture of Caring by approaching every human interaction with compassion and heart.

With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first.

An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole.

Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change.

Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that.

Help us shape the future of healthcare.

Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year.

With Vituity, if you ever need to move, you can take your job with you.

The Opportunity


* Help facilitate the following duties to help the flow of the department.



* Facilitate patient flow in the department.


* Assist with calling patient families.


* Assist with calls to clinics and other hospital facilities.


* Assist with taking messages and directing messages to appropriate people in the department.


* Respond to nurse call lights and then inform the appropriate staff of patients' needs.


* Provide comfort items to patients (water, blankets, etc.) with physician/RN approval.


* Retrieve wheelchairs and return to appropriate locations.


* Call lab/radiology to inquire about lab results.


* Communicate with RN regarding patients ready for discharge that all results are completed, and patient is ready for re-evaluation.

Patient Communication and Relations


* Identify patients in the department for patient experience assessment.


* Conduct rounding in the department to assess patient needs for comfort items, experience during their visit, and provide service recovery as is within the non-clinical scope of the role.


* Provide feedback and service recovery input to the clinician staff and department as appropriate.


* Educate patients on the hospital or system's patient satisfaction survey process and timing.


* Extend outreach to patient's post-visit (phone call or digital communications) to assess their experience and to provide service recovery or feedback to clinician and department team where necessary.


* Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.

Patient Experience Surveys


* Obtain and trend Press Ganey or similar patie...