After Sales and Client Services Intern (2025 Semester 2) - Generation H

The Team:

The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience.

The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty.

The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.

The Internship Program:

For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people.

We invite you to contribute to this legacy while exploring your own professional future.

Discover new opportunities and expand your passions with the Hermès US internship program, Generation H!

As part of Generation H, you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies.

In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months.

Please note in order to qualify for the program, you must be able to work during this five month period.

This internship is scheduled for July 14, 2025 - December 26, 2025 and is full-time.

All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City.

Interns are paid an hourly rate of US $20.00.

A Full-Time Internship will be scheduled for 37.5 hours per week.

About the Role:

The After Sales and Client Development intern will support the Senior Manager of After Sales by providing administrative and analytical support on key global initiatives.

Through this experience, the successful candidate will learn the intricacies of the business and provide a fresh perspective on how to streamline processes and create efficiencies related to uniform procurement, sharing and implementing After Sales strategies with stores and sourcing new repair vendors.

The intern will also work closely with the Client Development team to better understand the special-order process and help in streamlining the process as well as well creating reporting.

This position is expected to assist with functions including but not limited to:



* Working with the Senior Manager of After Sales on all aspects of the uniform dispatch process, from initial data gathering through uniform delivery, collaborating with partners in Paris as needed.


* Creating PowerPoint presentation decks for After Sales trainings


* Working with the Client Development team on unde...