Receptionist/Concierge Coordinator [No remote]

Under general supervision, provides reception coverage and as a backup for Concierge for IHG Hotels & Resorts Corporate Office [Dunwoody/Atlanta] and general office support for the Corporate Services department in accordance with the Company’s standards. 

Onsite work schedule:  7:00am – 4:00pm / 5 days a week [Monday – Friday]; No remote

Your day to day 


* Receive visitors (i.e., vendors, applicants, clients, etc.) as appropriate.


* Respond to visitors’ routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.


* Ensure that lobby reception area is always neat and presentable; serve as host/hostess and ensure beverages are available for guests.


* Schedule Lobby conference rooms as needed.


* Responsible for validating parking passes as appropriate.


* Responsible for processing name badges for guests and visitors.


* Maintain a consistent, high-quality customer-focused orientation.  Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why if service cannot be provided.  Respond to individuals in manner and timeframe promised or follow-up to explain status.  Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.


* Serve as Backup for the concierge in the booking of corporate meetings.  Coordinate meeting room configurations and set up with Porter. Liaison with the Global Tech team regarding audio-visual requirements and technical issues. 


* Escalate any Facility issues to the IHG Facilities team or Building management. 

What we need from you


* High School Diploma or equivalent.           


* At least one year as a receptionist or customer service representative in a corporate environment. 


* Strong customer service focus and a positive attitude.


* Effective oral and written communication skills for the purpose of conveying information to internal and external customers and when greeting visitors. 


* General knowledge of Company organizational structures/functions preferred to direct calls and visitors.


* Effective problem-solving skills, organizational skills and time management.


* Ability to work with all levels internally and externally and to work independently with minimal supervision.


* Strong PC skills including proficiency in a variety of software packages (i.e.

Excel, WP, Microsoft Word, PowerPoint, Outlook, e-mail, etc.)


* Work Environment - 
+ Office, warehouse, storage rooms. 
+ This position requires the ability to lift up to 20 pounds and push furniture, carts, dollies, equipment, etc.

Location – Atlanta, GA [Dunwoody]; Onsite 7:00am – 4:00pm / 5 days a week [Monday – Friday]; No remote

The salary range for this role is $16.16 to $22.75 per hour.  This...