Americas Key Account Desk Expert

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Start YOUR career with DHL today…

We have an immediate career opportunity for a qualified Americas Key Account Desk Expert with DHL in North Houston, TX.  This important role will be responsible for effectively manage and control the Americas OtC processes for DHL’s largest Strategic, MNC and CSI customers, guaranteeing continuous cash flow, customer satisfaction, elimination of errors at source and compliance to terms and conditions that impact key KPI’s such as DSO, DQO, Credit Notes, Bad Debt and % overdue.

The expertise from the AMKAD Specialist will be used for new on boarding’s or expansion of AMKAD customer contracts.

Key Responsibilities:


* Managing the Americas Accounts Receivable Key Accounts Desk for
the top America’s customers, guaranteeing continuous cash flow, customer
satisfaction, elimination of errors at source and compliance to terms and
conditions that impact Key KPI's such as DSO, DQO, credit notes, bad debt and %
overdue


* On boarding customers for the expansion of current KAD customer contacts
Participating in Billing and AR projects


* Maintaining and establishing business partner and customer relationships.


* Supporting continuous improvement of assigned portfolios, confirm that all contractual conditions (exemptions, exceptions, invoice formats, invoice frequency, tariffs, payment terms, etc.) are being applied correctly across all billing systems


* Ensuring that all issues are carefully analyzed and action are taken to avoid an repetition of root causes


* Liaises with customers at the appropriate levels and frequency to ensure that all payment commitments are
adhered to, all queries are properly recorded and managed and that relevant collection systems are updated in an accurate professional and understandable manner


* Monitoring aging, develop treatment plans and payment schedules


* Creating and maintaining regular reporting files, summaries and ad hoc reporting activities for all
partners


* Creating Monthly presentations for executives to include CFOs, Global Tower, Global Key Account Desk, Customer Sponsors


* Completing full in depth analysis of the customer payment behavior and continuously monitor customer
trends and...