Operational Excellence & Tool Leader - AAF Cluster

Schneider's Purpose: To create IMPACT by empowering all to make the most of our energy and resources, bridging progress and sustainability.

At Schneider, we call it 'Life Is On.

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Our Mission: To be a trusted partner in sustainability and efficiency.

Our Renewed Purpose: Highlights our commitment to creating a lasting impact while upholding our promise to maximize the use of our energy and resources, bridging progress and sustainability for all.

We are a global industrial technology leader, bringing world-leading expertise in electrification, automation, and digitization to smart industries, resilient infrastructure, future-proof data centres, intelligent buildings, and intuitive homes.

Anchored by our deep domain expertise, we provide integrated, end-to-end AI-enabled Industrial IoT solutions, featuring connected products, automation, software, and services, that deliver digital twins to enable profitable growth for our customers.

We are a people company with an ecosystem of 168,000 colleagues and over a million partners operating in more than 100 countries, ensuring proximity to our customers and stakeholders.

We embrace diversity and inclusion in everything we do, guided by our meaningful purpose of a sustainable future for all.

Your Mission:

Working in a team environment, the Operations Excellence leader is responsible for Services Operations performance excellence, process governance and execution efficiency in countries, leveraging global tools and processes.

He /she is expected to drive Global Services Operations' strategic initiatives under the Annual Execution Plan and align country actions.

He/she directs efforts towards productivity, efficiency, and cost optimization in the services operations organization and creates a culture of continuous improvement within the function.

The position is based in Johannesburg and will support Anglophone Africa.

Your Role - Magic happens when you bring great people together!

• Responsible for monitoring and driving initiatives through the services Operations organisation to improve productivity through efficiency creation:

o Labour utilisation (Utilization rate/ billable rate/ overtime).

o Organizational efficiency (capacity planning/ structure ratio/ under or over absorption).

o Overtime and Excessive working hours.

o Hourly rate process.

o Time to execute work orders and areas of improvement.

o Deviation Vs.

Standard time.

o Travel durations & costs to address geographies/skills to invest.

• Establish & own governance around S&OP L1/L2 & SIM process as per the playbook.

• Inform Service Marketing about any future low UR% dates to plan campaigns.

• Set up the governance to deliver all initiatives under the Annual Execution Plan (AEP).

• Operating model & E2E service processes and playbooks deployment and compliance

• Monitor SLA response times and reaction durations for operations (labour and spare parts) and drive capacity and stock level improvements by periodica...