Sr Manager - Cloud Solutions

Description & Requirements

Job Summary

The Sr Manager position will lead a high-performing group responsible for multiple Splunk deployments and data onboarding to enable visibility into cloud infrastructure across multiple organizations.

This role will focus on achieving business objectives and meeting stakeholder needs by partnering with cross-functional teams to support company initiatives.

Essential Duties and Responsibilities:

- Provide IT governance, including providing leadership and direction in the support and utilization of the technology capabilities of the organization.

Develop, maintain, and enforce system standards.

- Oversee Cloud Engineers daily technical tasks.

- Oversee customer service functions and staff daily to ensure that excellent customer service is provided to customers and stakeholders.

- Interact with internal division managers, business lines and internal IT teams.

- Manage assigned team facilitating training, quality assurance, and dispute resolution by providing ongoing supervision and by monthly, quarterly, and yearly reports based upon management requests.

- Approve timesheets, develop team schedule and other assigned duties.

Job-Specific Essential Duties:

- Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and continuous improvement.

- Gather and rationalize requirements, then steer data-driven solutions that meet business or internal requirements.

- Develop relationships with stakeholders at all levels of the organization to gain an understanding of business drivers and objectives, current IT capabilities, products, service and IT roadmaps.

- Prioritize tasks and user stories based on business needs, technical feasibility, and team capacity.

- Conduct sprint planning meetings to define sprint goals, allocate resources, and set clear expectations for the team.

- Lead agile teams through sprint cycles, ensuring timely delivery of high-quality features and improvements.

Minimum Requirements

- Bachelor's degree in Information Technology, Computer Science, or related field of study; or equivalent experience.

- 3+ years of people management experience, 7+ years of project management and/or related experience.

- Strong understanding of ITIL processes and concepts with experience in managing Service Level Agreements (SLAs).

Education/Requirements:

- Bachelor's Degree in Computer Science or a related field with more than 10 years of relevant experience.

- Strong coordination skills to facilitate daily stand-ups, sprint reviews, and retrospectives, fostering continuous improvement and team collaboration.

- Knowledge of monitoring frameworks, logging systems, and observability tools like Splunk, Prometheus, Grafana, Datadog, New Relic or others.

- Working knowledge of native cloud services: AWS, Azure, GCP.

- Experience building and supporting products & services in "As a Service" models (e.g.

SaaS, IaaS, PaaS) and platforms.

(e.g.

AWS, Azure)

- Previous progr...