Customer Care Analyst

Primary Responsibility:

Gathers customer related operational and financial data, performs analyses and helps to draw conclusions based on that data, prepares appropriate and relevant reports/recommendations and coordinates with customer and operational sites for implementation/maintenance of programs in support of the customer business.

What You'll Do:



* Support new and ongoing customer programs across the sites servicing Key Account Customer business


* Provide support to customer and regional operations teams through analysis and distribution of key customer data pertaining to the business at sites servicing the Key Account Customer business including reoccurring volume/revenue forecasts


* Ownership of specific customer driven initiatives and programs


* Supports the team in the development of Return on Investment programs by developing new metrics to prioritize and optimize opportunities, preform post-profitability analysis, develop presentation materials for upper management


* Assists in the preparation of management reports summarizing operational results for the period, including both financial and non-financial data, and assists in developing slides for customer presentations as needed or as requested


* Identify performance trends related to daily/monthly KPIs and routinely provide insights, make recommendations, and share risks with team


* Analyze problems, seen and unseen, to develop customer focused solutions


* Performs other ad-hoc reporting and projects and duties as assigned to support various departments

What Experience and Education You Need:



* Bachelor's degree in Business or related area


* 1-2 years of experience in a Supply Chain, Manufacturing, Operations or Finance


* Advance knowledge of Microsoft Excel, PowerPoint, Access and Word


* Infrequent travel may be required (less than 15%)

What Could Set You Apart:



* Self-starter who relies on experience and judgment to plan and accomplish goals


* Ability to perform well under pressure and in a high-volume and changing environment


* Demonstrates consistency, flexibility and commitment to meet deadlines (ability to accommodate to differences in time zone, while adhering to strict deadlines)


* Excellent analytical skills and written and verbal communication skills


* Strong customer service skills and proven ability to work with internal customers at all levels


* Ability to excel in a team environment

Physical Requirements:



* Requires the ability to sit for long periods of time, with frequent interruptions


* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending


* Requires manual dexterity with normal hand and finger movements for typical office work]


* Talking, hearing, and seeing are important elements of completing assigned tasks


* May require travel by automobile and airplane up for business


* May require a vi...