Epic Mychart Analyst

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Department:
Epic System

Works under the direction of the Director of Ambulatory Medical Informatics.

Supports the planning, design, development, build and/or configuration of Epic's Ambulatory clinical applications which include EpicCare Ambulatory, Bones, SmartForms, Order Transmittal, and other related Epic and third party applications.

EpicCare Ambulatory Analysts will have a solid understanding of the clinical operations of SVHS' ambulatory practices including (but not limited to) order entry, clinical documentation, charge capture, and results routing.


* Acts as the primary support contact for the application's end-users.


* Identifies issues that arise in their application area as well as issues that impact other application teams, and working to resolve them.


* Guides workflow design, builds and tests the system, and analyzes other technical issues associated with Epic software.


* Identifies and implements requested changes to the system.


* Serves as a liaison between end users' workflow needs and Epic implementation staf


* Communicates all necessary application changes, enhancements and procedures to all necessary department teams.


* Maintaining regular communication with Epic representatives, including participating in weekly project team meetings.


* Works with Epic representatives, SVMHS' business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.


* Develops an understanding the clinical and operational needs to set the direction for the organization's workflows by attending site visits, workflow sessions, and other integrated sessions.


* May participate in the development of end-user training processes and/or curriculum content.


* Troubleshoots problems and questions from end users.


* Reviews the status of projects and issues on an ongoing basis with manager.


* Attends weekly meetings with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.


* In conjunction with operational subject matter experts, builds application-specific workflows or processes for ambulatory practices and users that could include, for example, visit navigators, preference lists, orders and linked charges, results routing, documentation templates, application-specific rules, flowsheets, reports, SmartForms, visit types, user role templates, application-specific schedules, etc.


* Completes testing cycles (unit, functional and integration testing); includes coordinating with departmental end-users and obtaining customer signoff.


* Works with other analysts to maintain continuity in process and in support of our integrated Epic electronic medical record.


* Conducts system enhancem...