Account Management (Non-IC) Senior Director - Centene

POSITION SUMMARY

The Senior Director, Centene Account Management provides strategic, financial, relationship, and organizational leadership for the Medicaid line of business within the Sales & Account Management Centene division.

This role includes the development and execution of a comprehensive strategic plan to successfully lead a highly matrixed and extensively custom client relationship.

Responsibilities include leading Account Management teams to ensure execution upon client growth plans and strategies for developing profitable business , as well as working cross functionally to ensure all operational and regulatory requirements are met or exceeded.

Improving Quality-related client goals will be paramount to success.

Additional responsibilities include employee management, cross-functional coordination of projects and initiatives, exceeding client expectations, budget and work-plan management, and process improvement.

ESSENTIAL FUNCTIONS


* Partner in development and execution of strategic work plan goals to include, but not limited to, process improvement and efficiency, product and services upsells, and education of teams and enterprise of ever-changing Medicaid market requirements and dynamics.


* Manage a diverse team of account executives and account managers located in multiple sites.


* Work collaboratively with management team to provide career development opportunities, work direction, evaluate performance and provide feedback to promote employee growth, retention, productivity, and engagement.


* Partner with Sales & Account Management Operations and serve as escalation point to ensure smooth on-going delivery of all service deliverables as well as successful implementation of new accounts, solutions, initiatives, and policies.


* Ensure close coordination with cross-functional areas, such as Product, Sales & Account Management Operations, Technology, Legal, Finance, and Compliance to ensure successful program maintenance and expansion, maintain compliance with Federal and state-specific regulations, effective service delivery, meeting of SLAS, key metrics, and client performance guarantees.


* Identify gaps and lead special projects and task forces focused on improving operational effectiveness and implementing best practices within the division.


* Act as a consultant in ongoing client relationships to ensure client growth and retention targets are met.


* Assist in negotiating client contracts, amendments, and SOW's.


* Oversees resolution and successful execution of client issues.


* Participate in sales presentations to prospective clients.


* Leads and participate in QBR's with existing clients.

QUALIFICATIONS:


* Bachelor's degree strongly preferred.

MBA, RPh/Pharm D and/or Master's degree preferred.


* At least 10-15 years' work experience with at least 7-10 years of relevant experience in account management.


* Extensive client management experience within the ...