Cluster IT Specialist - Information Technology - InterContinental Hotels Group® Dubai Festival City

Do you see yourself as a Cluster IT Supervisor for InterContinental Hotels Group® at Dubai Festival City?  

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you.

We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself.

Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

                                                                                               

 A little taste of your day-to-day:


* Troubleshoot and resolve problems with hotel management systems (PMS), point-of-sale(POS) systems and other hotel-specific applications.


* Assist in resolving technical issues with guest-facing technologies, including Wi-Fi connectivity, in-room entertainment systems.


* Maintain and monitor the hotel's local area network (LAN), ensuring its availability, speed, and security.


* Ensure that guest Wi-Fi networks are secure and functional, with regular monitoring of usage and bandwidth.


* Address any issues that affect guest experience related to IT services, maintaining high customer service standards.


* Regularly update and patch hotel software applications including operating system to ensure they up-to-date and secure.


* Ensure the security and integrity of hotel networks, systems, and guest data by implementing appropriate security measures, including firewalls, antivirus software, and encryption.


* Perform regular system backups, ensure disaster recovery protocols are in place, and conduct periodic security audits.


* Maintain and enforce IHG IT policies related to data protection and cybersecurity, managing end user access ensuring compliance with relevant laws and standards


* Assist in onboarding new staff with IT setup, software installations, system access and net...