Field Service Project Sup

* Review projects every day to confirm all regulatory reporting requirements have been completed.


* Work closely with Project Managers to assist them with various tasks such as obtaining final documents from contractors, call regulators to provide updates when needed and review projects for closure.


* Compile final documentation and organize in a neat fashion summarizing for the client, all work completed on the project.

(See separate Closure SOP)


* Prepare final billing sheet for review and upon approval, submit final invoice to client.

(See separate Invoicing SOP)


* Assist the call center as back up to high call volume times.
+ Timely answers a multi-line telephone system for emergency and non-emergency calls from clients.
+ Screen and transfer calls in a high-volume phone environment.
+ Answer phones and handles all intake inquiries for incidentals and incidentals with reporting.
+ Complete phone screenings and assists clients in obtaining needed paperwork.
+ On specific accounts, obtains authorization from Operations Manager, Project Manager, Environmental specialist, or Program Manager to verify if a spill can be cleaned by terminal once SDS is obtained.


* Accurately log information from client interactions into ALERT system.
+ Including use of correct grammar and spelling, accurate selection of all appropriate categories, and addition of any notes or comments pertinent to the contact and/or contact record.


* Providing and maintaining excellent customer service and satisfaction.


* Ensure that all SOP's and client special instruction are performed and are compliant.


* Efficiently identify and escalate any calls or emails regarding emergency spill and/or remedial activities needing completion communications to appropriate Project Manager.


* Conduct telephonic regulatory reporting in states/provinces across US/Canada to ensure regulatory compliance on behalf of client.


* Submit written, telephonic, and online reports to regulatory agencies (initial and interim reports).


* Communicate effectively to contractors, client, regulatory officials, etc., through both written and verbal communication.


* Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as quickly as possible.


* Perform other job-related duties as required.


* Effectively log time "Billable Hours" to specific project to cover cost of service provided